skyphox

hah… why didn’t I think of that. Good call.

Sadly, does the same without the redirect. But at least I can rule the redirect being the issue.

Still waiting to hear back from my host.

Hi! Thank you for the reply!

I decided to just check the .htaccess file in the root folder (it forwards into a /wordpress/ folder) and noticed the following had been added.

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

Once I removed this, the site worked again. Do you know of a way to prevent the .htaccess being altered?

Cheers!

Hi again,

No worries, thanks for the information. However, did anything you do yesterday possibly cause an issue with my site? Suddenly my site is displaying the front page, but all sub-pages produce a 500 Internal Server Error. The only thing that changed yesterday was you attempting to sort the IP issue.

I can still get to the admin dashboard, and my IP is now showing correctly, but my page seems to be dead otherwise. Jetpack threw up several errors on the admin page and the wordpress page until I re-associated Jetpack again. (I’m not ruling out other causes, just trying to diagnose at the moment, but the IP issue was the only thing done to the site yesterday and it was jetpack throwing up error initially)

Any help would be appreciated.
Regards

• This reply was modified 5 years, 11 months ago by skyphox.

Hi, thanks for looking into this.

Disconnecting and Reconnecting appears to have worked, everything seems to work right on the local site and via wordpress.

However, my ip address is still displaying as 89.238.188.55

Anything else that can be done?

Cheers!

Hi,

The IP address that is being blocked is my host’s IP address, not my personal one. It always lists my IP address as 89.238.188.55 which resolves to my webhost. Could this be to do with a htaccess change i made to forward my main domain to the folder with wordpress in? Or is it an issue with my actual webhost?

The block has cleared now, I was able to log in an add my webhost IP address to the whitelist. However, it makes me think that all users will show up as this IP address and the brute force protection will no longer work?

It appears that wordpress.com has some issues connecting to my site, but most features on jetpack still work. Is there a way to alter the associated website to victoryliverpool.org.uk instead of wordpress.victoryliverpool.org.uk?

Thanks again for the support!

Hi, no I have not disabled it as I can’t log in to do anything.

I did originally setup the site at WordPress.victoryliverpool.org.uk could that be causing an issue?

You’re a genius mate, thanks!

Although, after a bit of playing around, I actually have settled on the no-sidebar view. I may come back to this at some point as it’s obvious I have a bit of learning to do regarding customisation.

Cheers!

Thanks for the help Mike.
I had already attempted the ‘Theme Compatibility’ option, and while it does put the side bar in the right place, the rest of the page seems ‘jumbled’. (Take a look at the original link).

Can you explain what a ‘custom’ page is, or do you have a ‘how to’ link perhaps? I don’t mind having to learn a few things.

I will use the CSS to remove the sidebar if it comes to it.

Many thanks!