Steve

Hey @thecoffeebox

Thanks for contacting us about Facebook for WooCommerce! Sorry to hear our plugin is giving you trouble. I am happy to help out ??

Here are the most common issues that seem to cause the error that you are receiving when connecting:

• Your pixel, catalog, and Facebook extension must all be under the same Business Manager account.
• Your site’s timezone setting must be set to something other than UTC+0 (WordPress > Settings > General)
• Your site’s currency must be supported by Facebook

Can you please double check these three things and let me know if any of them get you connected to Facebook?

Cheers,
Steve

• This reply was modified 4 years, 5 months ago by Steve.

Hey @thecoffeebox

Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

We often see this issue come up when there are non-ASCII characters in the page title. I took a look and noted that there are some non-ASCII characters in the title of the site. This data gets saved to Facebook in a field called wc_facebook_external_business_id and we will want to change this to see if it allows your connection to Facebook to complete successfully.

There is a method to change this within the site itself, so let’s start by trying out the steps to change this to see if it helps:

1. Go to https://www.SITENAME.com/wp-admin/options.php
2. Search for wc_facebook_external_business_id
3. In the field next to it, change the data in that field to just the basic title of the page without any extra characters in place.
4. Scroll to the bottom of this page and click Save Changes.
5. In some cases, the data may not be saved due to larger databases and / or PHP settings, so after saving this, locate the wc_facebook_external_business_id field again and verify that the changes in place did save.

Once this is done, can you please try to connect to Facebook again and let me know if you get any further in the connection process?

Cheers,
Steve

Hey @farhadomarmotechwa ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve

Hey @adesignfashion ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve

Hey @mfarrag2050 ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve

Hey @shentiaspirit ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve

Hey @gp06103 ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve

Hey @brusuelas

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve

Hola @admgatisshop ,

?Gracias por contactarnos sobre Facebook para WooCommerce! Lamento escuchar que nuestro complemento te está causando problemas. Estoy feliz de ayudar ??

Cuando intenta conectarse, ?cuál es el mensaje de error que recibe? ?Sería posible enviar una captura de pantalla del error?

Saludos,
Steve

Hey @rkovachev

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve

Hey @salexys

Sorry that you weren’t able to get the Customizer plugin to work, but happy to hear that you found an alternate solution! I will be closing this thread, but if you do decide to work with Customizer again, please open a new thread and we can continue to work on the error.

Cheers,
Steve

Hey @alezucchi

Thanks for contacting us about WooCommerce Customizer! I am happy to help out ??

If the link on the top of the page is not functioning, you should be able to update the database by going to WooCommerce > Status > Tools and clicking the Update Database link there.

Can you please let me know if this link lets you update the WooCommerce database?

Cheers,
Steve

Hey @eeh260 ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve

Hi @pstarmans

Thanks for reaching out and for keeping us updated here. Glad to hear that you were able to locate the conflict and get the issue resolved. And thanks for providing the solution ??

Are there any other questions we can answer for you? Please don’t hesitate to let us know.

Cheers,
Steve

Hey @aglaiasrl ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve