Steve

Hey @eric4,

Great! Glad to hear that updating helped to get everything working correctly with GoDaddy Payments.

I’m going to set this as resolved, but please let us know if you have any additional issues, we’ll be happy to help.

Cheers,
Steve

Hey @johnegg,

Thank you for reaching out for help with Sequential Order Numbers for WooCommerce, I’m happy to help out here.

Sorry about the delay in responding to you! We are working on internal processes to make sure that we can respond in a more timely matter.

While Sequential Order Numbers doesn’t offer additional configuration for the order numbers, Sequential Order Numbers Pro (the paid version) does offer quite a bit more flexibility and may offer some options that would help with the extra long order numbers.

You can view the available options for configuring the order numbers in the documentation here

Can you please let me know if this might work for setting up the order numbers for your store?

Cheers,
Steve

Hey @viablethought,

Thank you for reaching out for help with WooCommerce Extra Product Sorting Options. I’m happy to help out here and I’m sorry about the delay in responding to you! We are working on internal processes to make sure that we can respond in a timely matter.

I see you mentioned our plugin was not available on www.ads-software.com. I believe that this may have been a temporary problem that is now resolved. Though the plugin hasn’t had any recent updates, there are no security issues with the plugin ??

Can you please let me know if you are still using our Extra Product Sorting Options plugin and if you have any additional questions?

Cheers,
Steve

Hey @evandoc,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Cheers,
Steve

Hey @eric4 ,

Thanks for contacting us about GoDaddy Payments. I’m happy to help out ??

Did this error message just start happening when switching your orders to Complete? Does it happen with all orders placed with GoDaddy Payments?

To start with, it might be that a conflict is responsible for this issue, so I’d like to try to rule out a theme conflict first.

Would you please temporarily switch to a default theme, such as Twenty Nineteen, and let me know if the issue persists? If it does persist, not to worry, I’ll have some other troubleshooting steps for you to follow.

If swapping themes does resolve the issue, it would appear to be a theme conflict.

Would you please let me know how the theme switch went?

Cheers,`

Steve

Hey @zorem,

Thanks for checking on this. This is a merchant that I am working with. You don’t need to create the account on Checkout or complete the purchase. You would just need to fill out the billing address information with the City, State and Zip Code in place and the Tax data should calculate here:

https://cloud.skyver.ge/5zunbbmQ

With Country Based Restrictions deactivated, the Tax data shows as expected:

https://cloud.skyver.ge/6quEwwxl

Can you please let me know if this helps to test this?

Cheers,
Steve

Hey @zorem ,

Thanks for getting back to me on this!

The issue happens when the country based restrictions plugin is activated, regardless of the restriction set to the product by the plugin.

Here is an example product:

https://www.firstlinetech.com/product/decontect-short-sleeve-firefighter-shirt/

If you add this to the Cart, on the Cart page you can change the address and see that the tax data is entered. On the Checkout page, no tax data shows is populated in the Tax section of the Order summary.

Thanks for looking into this ??

Cheers,
Steve

Hey @nachojeria ,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Cheers!
Steve

Hey @nachojeria,

Another way to test this would be to Health Check and Troubleshooting plugin.

Install the?Health Check and Troubleshooting plugin from here. Then select?Tools > Site Health >? Troubleshooting?and click the?Enable Troubleshooting Mode?button (don’t worry, this won’t impact any users except the logged in user.?

Now enable just WooCommerce and the?Extra Sorting plugin with a default theme and see if the issue continues.

Can you please let me know how the testing goes?

Cheers,

Steve
SkyVerge

Hey @nachojeria

Thanks for giving that a try!

It might be that a conflict is responsible for this issue, so I’d like to try to rule out a theme conflict first.

Would you please temporarily switch to a default theme, such as Twenty Nineteen, and let me know if the issue persists? If it does persist, not to worry, I’ll have some other troubleshooting steps for you to follow.

If swapping themes does resolve the issue, it would appear to be a theme conflict.

Would you please let me know how the theme switch went?

Cheers,`

Steve
SkyVerge

Hey @nachojeria

Thanks for contacting us about Extra Product Sorting Options. Happy to help ??

If you publish one of the sorting options from the options, does it have the same issue when sorting on the site directly?

I do see that there is a filter in place, which may be conflicting somehow. Would it be possible to briefly deactivate the filter option and test the sorting options?

Cheers,

Steve
SkyVerge

Hey @twies,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Cheers,

Steve

Hey @twies,

I just ran some tests and it looks to be working OK, as you said.

Is it working OK with your original theme in place as well?

Cheers,

Steve

Hey @twies ,

I may have missed the window of opportunity here ??

I just tested on Safari and the Tuff water tank was showing the variations, though you may have activated the other plugin already:

https://cloud.skyver.ge/bLuqqlob

Just to clarify, is the only issue now the search issue when using this snippet? Without the snippet in place, do you see anything different?

Cheers,

Steve

Hey @twies,

I tested in Safari as well, but didn’t see the issue there, but it sounds like this was due to a plugin conflict.

Is the site set up with the issue present now? Would it be possible to share a link to the site so I can take a look?

Cheers,
Steve