Krisztian Czako

I have the same issue with the latest version. Revolut’s fees for refunding duplicate charges are highly frustrating, and they add to the burden of customer support, which includes dealing with angry customers, processing numerous manual refunds, and handling additional accounting tasks.

This is a very dangerous behaviour. It causes many issues.

1. The subscription will stay on-hold after the customer has paid. It causes confisuins.
2. There’s no way to assign the new order to an existing subscription and change it to active. This is bad for our support team.
3. And the worst is, if the original renewal order had e.g. Stripe as payment method and our system is re-trying payments (as most systems do) it’ll end up double charges. Frustrating for both customers and the support team. It costs money refunding the extra charge.

The good behaviour here could be:

1. Changing the payment method for BOTH the subscription AND the order before processing the payment. This would prevent any other gateways doing anything and would stop double charges.
2. Or, you can cancel the original renewal order and create a new one ASSOCIATED with the subscription and change the subscription status to active as expected.

Hi,

It doesn’t work with the Spectra One theme. The my-account page renders as a simple list of menu options and the content of the dashboard. I can’t load any other pages.

Without your plugin, the pages will work okay. With Woo’s Customize My Account plugin, the page renders perfectly.

I have plenty of snippets, but none of them is related to sessions.
I use the allow logic with the limit of one session per account.
The only possibly related extensions can be WooCommerce, Elementor and LifterLMS which have their own login screens. We try to force users to use the WooCommerce login, not the rest. The official WordPress login URL is hidden (renamed).

I had no problem before 1.3, but now my users have the same issue: the system logs them out often. OTOH, I don’t have this problem as an admin.