SlicedInvoices

Your review is dishonest since we did reply to your ticket within 24 hours of when you opened it, and had multiple exchanges of messages with you after that. You said you had made custom modifications to your template and it wasn’t coming out right — this is not our fault. We do not provide custom coding services, and we are not responsible for changes you make to the code yourself. (All of this is stated on our Support Policies page.)

We do try to offer advice and guidance when we can, not because we have to, but just because we try to be nice… however in this case we weren’t able to have a developer look at your code within the timeframe you expected, apparently. You asked for refund, and we gave you the refund promptly.

Why would you leave a review on the free version of Sliced Invoices saying the “plugin did not work”, when your issue was only regarding the paid PDF extension, and specifically the template which you modified yourself? It seems to me everything was working correctly until you started making changes. You shouldn’t try to deceive people into thinking there is some bigger problem which doesn’t exist.

Hi there,

Sorry to hear you are having trouble. Please note, as stated here we do not provide support via the www.ads-software.com forums. For help with your issue please contact our Support Team directly by opening a ticket here: https://slicedinvoices.com/support-ticket/

Thank you for your understanding.

Of course you’re entitled to your opinion, but to be honest I don’t understand your review.

There are no “orders” in Sliced Invoices… when you say you “can’t generate invoices from orders”, I assume this means you are actually using WooCommerce. To be clear, Sliced Invoices is NOT an invoicing system for WooCommerce. We have never claimed to be. Sliced Invoices is a standalone invoicing system.

Perhaps the confusion comes from this — we do have an extension that integrates with WooCommerce for the sole purpose of adding “pay by quote” / “pay by invoice” options at checkout. That’s it. We have never claimed any other features related to WooCommerce. Perhaps it would be better if we did not offer this extension at all, since it seems clear you expected it to do a lot more than we say it does.

To summarize, it appears your review is based on expectations you had specific to WooCommerce, which is not something we have ever claimed to do. It is not listed in our features. It is not the purpose of Sliced Invoices. You seem to expect our plugin to be something totally different from what it is.

Best regards,
David Grant
Developer of Sliced Invoices

Hi @timcogaiay

You’re welcome to log a ticket via our website here https://slicedinvoices.com/support-ticket/ and one of our team will see if they can assist you.

Thanks,
Sliced Invoices

Hi @leclone66

You’re welcome to log a ticket via our website here https://slicedinvoices.com/support-ticket/ and one of our team will see if they can assist you.

Thanks,
Sliced Invoices

@chadreitsma just to add to what Megan said, I’ve personally tested Sliced Invoices with several thousands of users and never encountered any problem like what you’re describing. Most likely there is something amiss in your MySQL configuration, or perhaps your MySQL server is starved for resources. I would recommend talking to your host about that.

If you need further assistance from us though please feel free to open a support ticket… we don’t monitor the wordpress forums regularly (as noted here).

Best wishes,
David Grant
Developer of Sliced Invoices

Thank you for the positive feedback! We really appreciate it.

Best regards,
Sliced Invoices

I just want to add to this, for you or anyone else who stumbles across this… we have a page dedicated to this topic in our documentation here: https://slicedinvoices.com/support/securing-your-invoices/

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• This reply was modified 4 years, 7 months ago by SlicedInvoices.

Yes, it is fully compatible with WooCommerce 4.x.

• This reply was modified 4 years, 7 months ago by SlicedInvoices. Reason: fix typo

It’s true that we do not monitor these forums for support requests. We are a small team and it is very challenging to keep up with support requests coming from multiple channels and multiple plugins, so we focus on providing support through our official website only.

However we DO provide support for all users (free and paid) through our website, here: https://slicedinvoices.com/support-ticket/

I’m posting notices on each of our plugins forums so in the future people will know to go to our website (example: https://www.ads-software.com/support/topic/need-help-read-this-first-22/)

Best regards,
David Grant
Developer of Sliced Invoices

Please keep in mind that 1) sliced_client_email is required for a new user to be generated

and 2) even if both sliced_client_name and sliced_client_email are provided, a new user will ONLY be generated if that email address does not exist in your WP Users database. So make sure you test with an email that’s different from any existing accounts on your site.

If you need further help please open a support ticket here: https://slicedinvoices.com/support-ticket/

Hi Brian,

Thanks for this information. I’ve changed the “from” email address used by our site. I hope this will prevent the messages from being quarantined for you or anyone using Office365.

Best regards,
David

Hi Brian,

I’m sorry if you were offended, I assure you we did not intend to convey a condescending tone. We are simply trying to help you as best we can.

Here is a screenshot from our Email logs, it shows several emails have been sent to you: https://imgur.com/iW816UY (I blocked out your address since this is a public forum, but it’s the same address you emailed us from before.)

I’ll recap them here:

February 29 — 2 emails sent to you: 1) “Purchase Receipt”, and 2) “Here are your new login details”. (The 2nd email contains the details to login to your account which we automatically generate if you don’t already have one.)

April 3 — Password Reset
April 4 — Password Reset
April 6 — Restore your password
April 10 — Password Reset
April 23 — Restore your password

I believe you when you say you haven’t received any of these emails, but at the same time our site is clearly sending them.

I tried our own password reset link just now and I did receive the email myself.

If you would like to try a different email address, I’d be happy to update the one on your account. You’re welcome to send it to us at [email protected] so you don’t have to post it here in public.

Best regards,
David

Hi Brian,

I’ve searched our support system but I don’t see any tickets with your name. Can you please tell me you ticket number # so I can investigate?

Thanks,
David