slickremix

@wilky76 can you please fill out the details in the blue beacon in the bottom right corner of the feed edit page in question, this will give me more details about your options and system info so I can assist in debugging further.

@wilky76 Try going to the feed edit page in question and check to see if there is an error message about your access token. Usually, that message only appears if the token has expired or someone has changed the password for the Instagram account. For additional assistance please also fill out the details in the blue beacon in the bottom right corner of the feed edit page in question, this will give me more details about your options and system info so I can assist in debugging further. Thank you so much for your patience too as we work through this issue ??

Spencer

Thanks for reaching out. Try going to our plugin’s Settings page. Select the Cache Time of 1 Hour, click the Save Settings button, and then click the Clear Cache button. Let me know if that helps.

Thanks for reaching out. Try going to our plugin’s Settings page. Select the Cache Time of 1 Hour, click the Save Settings button, and then click the Clear Cache button. Let me know if that helps.

You’re most welcome. I have updated the how to get a YouTube API token documentation.
https://www.slickremix.com/documentation/create-youtube-api-key/

In an update coming this week, I have also corrected the refresh token when using the Access Token button.

Spencer

Thanks for submitting the additional info @jbuch209. It does appear you retrieved that access token over 8 months ago and a few permission from Facebook have changed since then. Try creating a new feed and getting a new Access Token. Then place the new shortcode in place of your old one you have on the front end of your website. Lets try that and see if it fixes the problem.

Let me know how it goes, and thank you for your patience. We recently just survived Hurricane Milton here in Bradenton, FL so it’s been a bit hectic to say the least.

I’ve noticed that Facebook has put what appears to be a 12 hour expiration time on photos. Try going to the Settings page of our plugin and choose 1 Hour for the cache time. Then save the settings and afterwords click the clear cache button. Let me know if that helps.

Thanks for reaching out, we made some upgrades to the server at the time of your posting. It is up and running again though. Let me know if you run into any other troubles ??

Spencer

That’s great news and thanks for letting me know about our documentation. I’ll get that updated so future users don’t run into the same trouble.

I believe some browsers and even Facebook blocks the Likebox do to privacy reasons now. It used to be that you had to be logged into Facebook for them to appear but I have noticed inconsistencies in recent years.

@dhannum119 thank you for the kind words and taking the time to leave a review. I’m glad we were able to save you some work ?? Have a great Sunday!

Spencer

@jakiesun thanks so much for taking a moment to leave a review for us! I hope you are having a great Sunday!

Spencer

Thanks for reaching out and checking out our plugin. I can understand how it can be confusing to set up multiple feeds at first glance. If you want to create more than one feed you have to click the button or menu option that says “Add New Feed”. Then choose the feed you want and add your options. Then when finished you add the shortcode to whatever page or post you need to display the feed on.

I understand you created an API key for YouTube and are still having some trouble getting it setup. After you have create a New feed and have the API key saved and added your YouTube options, if it’s still not working please use the blue beacon in the bottom right corner of that page. This will send me your system info and feed options so I can take a closer look and help debug the problem. Don’t worry we’ll get you sorted ??

Spencer

@jbuch209 thanks for contacting us. Can you please go to the feed edit page in question and click the blue support beacon in the bottom right corner, and fill out the details there? That will give me your options and system info to debug the issue further. Thank you!

Spencer

Ah, thank you so much for taking the time to leave a review ?? I hope you have a great rest of the week.

Spencer

Glad to hear that did the trick! If you have a second and wouldn’t mind leaving a review for us that would be awesome.
https://www.ads-software.com/support/plugin/feed-them-social/reviews/#new-post

I hope you have a wonderful rest of the week ??

Spencer