smackcoders

Thank you so much for your kind words and positive review! ?? We’re happy to hear that you find the plugin reliable, secure, and easy to use. Our team works hard to provide regular updates and responsive support, so your feedback truly means a lot to us.?? If you have suggestions for improvements, feel free to reach out—we appreciate your feedback.

Thank you for your wonderful feedback! ?? We’re glad to have you as a happy user and truly appreciate your support for our plugin and team. If you ever need help again, feel free to reach out!

@adis0308 We’ve added support for importing and exporting array/object custom fields in JSON format in our latest release. Please give it a try and let us know your feedback.

We regret to hear about your experience and apologize for the inconvenience you’ve encountered. Upon reviewing your support history, we can confirm that our team provided you with the necessary documentation and tutorial links to assist with using our plugin, along with explanations on how specific features function. Our plugin performs exactly as outlined in the documentation and tutorials.

We always strive to ensure that our customers are comfortable using the plugin and are here to support them throughout the process if any issues arise. Regarding your purchase history, we see that you initially bought a lower-tier package a year ago and recently upgraded to a higher-tier package. As stated in our refund policy, we can only offer refunds under specific circumstances, such as if the plugin does not work as described, has unresolved bugs, etc.

However, our team remains committed to assisting you. Please feel free to reach out with further details about your concerns, and we will do our best to help resolve them.

Hi there! ?? Yes, you can definitely use WP Ultimate CSV Importer to reimport your single post or page exported file. Our plugin supports XML format, so you should have no issues re-importing the data. If you need any help with the setup or have questions along the way, feel free to reach out.

Thank you for your suggestion! We’ll definitely consider adding import/export support for array/object custom fields in JSON format in our upcoming release. We’ll keep you updated here soon.

@hend7706 Thank you for sharing your experience! ?? We’re delighted to hear that our support team could quickly assist you with the issues you encountered. It’s always our goal to ensure a smooth user experience, and we’re thrilled that you found it great overall. If you need any support down the road, please don’t hesitate to reach out. We’re always here for you!

@barthype Thank you so much for the wonderful review! We’re truly happy to hear that our plugin has saved you time and that our support team could quickly implement the feature you needed. Your feedback and experience inspire us to keep improving. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! ??

Thank you so much for your feedback! We really appreciate your perspective and completely understand your concern about WooCommerce attributes being part of the Pro version.

Our free version of the Import WooCommerce Suite already offers a lot of great features, like importing products, images, reviews, categories, tags, SEO data, orders, and coupons. Plus, it supports WooCommerce Product Add-ons, Chained Products, Pre-Orders, and more!

We want to provide a comprehensive set of tools for free, while the Pro version includes advanced features like WooCommerce attributes and variations for those with specific and more complex needs. By keeping some features exclusive to Pro, we can keep improving and supporting the plugin.

We genuinely value your input, and we’re always working on enhancements. If you have any specific needs or questions, please don’t hesitate to reach out—we’re here to help!

We’ve checked on our end, and everything is functioning properly. For your reference, please find a video demonstration here: https://www.loom.com/share/953c96318ff5494483d21840a48031d4?sid=41560988-8c49-4f1f-9a9a-cefdd7c56696

We invite you to explore our private trial instance to discover the pro features for yourself: https://trial.smackcoders.com/

If you need further assistance, don’t hesitate to reach out to our team at [email protected]. We’re here to help!

Marking this topic as resolved as we’ve not received any replies and shared appropriate demo links to try. For any other queries, feel free to open a new topic. We’ll be happy to assist.

@mik4ele Thank you so much for the 5-star review!?? We’re thrilled to hear that you had a positive experience with our support team and found the plugin easy to use. Your feedback means a lot to us, and we’re always here to help you make the most of WP Ultimate CSV Importer. If you ever have any more questions or need further assistance, don’t hesitate to reach out! ??

@liamcarnahan Thank you for the amazing review!?? We’re delighted to hear that you’re enjoying the plugin and finding value in the features we offer for free, which others charge for. Your feedback truly inspires us to keep enhancing the plugin. If you ever have questions or suggestions, we’re here to help!

Hi @lgoldsten,

We’re glad we could provide some clarification on the issue. As mentioned, importing hierarchical menus is not supported out-of-the-box, but we do offer customization services if needed. If you have any further questions, feel free to reach out again.

Since the main query has been addressed, I’ll go ahead and mark this topic as resolved. Thanks for reaching out!

@kexikus Thanks for your patience! We’ve fixed the issue in this release, and we’re glad to hear it’s working for you—even before we had the chance to notify you. ?? If you have any more questions, feel free to reach out!