SmarterWebsites

UPDATE

Astra support replied. To sort the issue, you have to enable New Header/Footer Builder in Astra settings.

Hi Zubair,

I did update it all plugins and themes but still didn’t resolved the issue.

I have sent a ticket to Astra, hopefully they’ll be able to sort it.

I tested with default WP 2024 theme but still having same issue.

` WordPress Environment

WordPress address (URL): https://westbag.com.au
Site address (URL): https://westbag.com.au
WC Version: 8.2.1
REST API Version: ? 8.2.1
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_AU
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.13
PHP Post Max Size: 16 MB
PHP Time Limit: 900
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.44
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.2.1
WC Database Prefix: wpli_
Total Database Size: 44.10MB
Database Data Size: 41.59MB
Database Index Size: 2.51MB
wpli_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpli_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpli_aiowps_audit_log: Data: 0.75MB + Index: 0.01MB + Engine MyISAM
wpli_aiowps_debug_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_aiowps_logged_in_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_aiowps_login_lockdown: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_aiowps_message_store: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_blc_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_blc_instances: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_blc_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpli_blc_synch: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_gf_entry: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpli_gf_entry_meta: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wpli_gf_entry_notes: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpli_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_gf_form_meta: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpli_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_gf_form_view: Data: 0.09MB + Index: 0.04MB + Engine MyISAM
wpli_gf_rest_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_mbp_ping_optimizer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_options: Data: 6.02MB + Index: 0.29MB + Engine MyISAM
wpli_plugin_notes_plus: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_postmeta: Data: 24.61MB + Index: 0.12MB + Engine MyISAM
wpli_posts: Data: 0.45MB + Index: 0.05MB + Engine MyISAM
wpli_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_rank_math_analytics_gsc: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_rank_math_analytics_objects: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_rank_math_internal_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_shortpixel_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_shortpixel_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_shortpixel_postmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpli_shortpixel_queue: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpli_similar_posts: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpli_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_userback: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_usermeta: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wpli_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpli_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpli_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_orders_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfConfig: Data: 0.70MB + Index: 0.02MB + Engine MyISAM
wpli_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfFileMods: Data: 3.81MB + Index: 0.34MB + Engine MyISAM
wpli_wfHits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfIssues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_wfKnownFileList: Data: 2.70MB + Index: 0.15MB + Engine MyISAM
wpli_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpli_wfLogins: Data: 0.33MB + Index: 0.07MB + Engine MyISAM
wpli_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpli_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wpli_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpli_wfNotifications: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpli_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfSecurityEvents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfStatus: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
wpli_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wfWafFailures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wpr_rocket_cache: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpli_wpr_rucss_used_css: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_wsal_metadata: Data: 1.25MB + Index: 0.89MB + Engine MyISAM
wpli_wsal_occurrences: Data: 0.31MB + Index: 0.14MB + Engine MyISAM
wpli_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpli_yith_wcwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM Post Type Counts

amn_mi-lite: 3
attachment: 88
custom_css: 2
customize_changeset: 37
fl-builder-template: 10
fl-theme-layout: 16
nav_menu_item: 6
page: 29
ph-website: 1
post: 1
product: 26
project-huddle: 1
revision: 181 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (33)

ManageWP - Worker: by GoDaddy – 4.9.17
Gravity Forms: by Gravity Forms – 2.8.0
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
All In One WP Security: by All In One WP Security & Firewall Team – 5.2.5
Smarter Web Pro: by Brainstorm Force – 4.5.2
Astra Bulk Edit: by Brainstorm Force – 1.2.8
Astra Hooks: by Brainstorm Force – 1.0.2
Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 2.7.4.1
Beaver Themer: by The Beaver Builder Team – 1.4.9
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.17
PowerPack for Beaver Builder: by IdeaBox Creations – 2.34.4
Broken Link Checker: by WPMU DEV – 2.2.3
Call Now Button: by NowButtons.com – 1.4.2
Classic Editor: by WordPress Contributors – 1.6.3
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.11.1
Dashboard Welcome for Beaver Builder: by IdeaBox Creations – 1.0.8
Duplicate Page: by mndpsingh287 – 4.5.3
ELEX WooCommerce Product Price Custom Text (Before & After Text) and Discount: by ELEXtensions – 3.0.0
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.21.96
Gravity Forms Akismet Add-On: by Gravity Forms – 1.0
InstallActivateGo.com Copyright Current Date Shortcodes: by InstallActivateGo.com – 2.0.0
Really Simple SSL: by Really Simple Plugins – 7.2.0
Rank Math SEO: by Rank Math – 1.0.208.1
ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.5.2
Show Page URL: by Smarter Websites – 1.0.0
Simple Local Avatars: by 10up – 2.7.7
User Switching: by John Blackbourn & contributors – 1.7.2
White Label CMS: by www.videousermanuals.com – 2.7
WooCommerce: by Automattic – 8.2.1 (update to version 8.4.0 is available)
Wordfence Security: by Wordfence – 7.11.0
WP Activity Log: by Melapress – 4.6.1
YITH WooCommerce Catalog Mode: by YITH – 2.27.0
YITH WooCommerce Wishlist: by YITH – 3.26.0 Inactive Plugins (6)

Better Search Replace: by WP Engine – 1.4.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.23.0
Minimal Coming Soon & Maintenance Mode: by WebFactory Ltd – 2.37
Video User Manuals: by Video User Manuals Pty Ltd – 2.5.12
WordPress Importer: by wordpressdotorg – 0.8.1
WP Rocket: by WP Media – 3.15.3 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php Must Use Plugins (1)

ManageWP - Worker Loader: by GoDaddy – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Shop base: ? Page not set
Cart: #14072 - /cart/
Checkout: #14073 - /checkout/
My account: #14074 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Smarter Child Theme
Version: 1.0.0
Author URL: https://www.smarterwebsites.com.au/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.5.2
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-02 07:40:48 +08:00
Options: ?
Notes: 65
Onboarding: completed Action Scheduler

Complete: 65
Oldest: 2023-11-19 23:40:22 +0000
Newest: 2023-12-20 08:38:16 +0000

Failed: 8
Oldest: 2022-09-16 04:30:04 +0000
Newest: 2023-11-02 07:58:42 +0000

Pending: 1
Oldest: 2023-12-21 08:28:55 +0000
Newest: 2023-12-21 08:28:55 +0000 Status report information

Generated at: 2023-12-21 08:48:35 +08:00
`

Devs, any update on this?

Hi.

I’m following this. We have the same issue too.

I have disabled all plugins except the event plugin, and switch the theme to 2020, still no go.

Thanks Jen.

You are right, it came from WPJM Company Profile Page plugin by Gabriel Maldonado

https://en-au.www.ads-software.com/plugins/wpjm-company-profile-page/

I have disabled it for now.

Hey Daniel,

Thanks for your response. Thanks for checking this out and making us feel safe to keep using your plugin ??

Here is the Anti Malware we use – https://www.ads-software.com/plugins/gotmls/

BTW, here is the file that was tagged, register-settings.php – https://pastebin.com/rJRPxQRG

Tagged line – #1032 – <?php include POPMAKE_DIR . ‘assets/css/site.min.css’; ?>

Hey Justin.

We have purchased the plugin. We’ll test and will let you know if you have issues.

Thanks

All good now, disabled WP Super Cache, refreshed and we’re all good again ??

Disabled WP Super Cache, refreshed and we’re all good again ??

I had already tried everything suggested in that thread. It seems there may have been a caching issue when I first tried disabling the Custom formatting option. It seems to have fixed it now though.

Thank you for your quick response.