Smartsupp
Forum Replies Created
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Forum: Plugins
In reply to: [Smartsupp – live chat, chatbots, AI and lead generation] Fatal ErrorHi @meaelien
Sorry to hear there is some issue but you are the first one to report anything like this. We did not do any changes to to our plugin recently.
If it worked, the plugin is still the same, there must be other change, plugin, udpate, theme, etc. that had something to do with this and maybe is creating an issue.
Could you give me more details? WP version, maybe recently installed plugins, themes you use?
Also, could you test it the way, deactivate all plugins, activate Smartsupp, activate one plugin after another until it gives you error. This would be simple and fast way to debug it from your side.
- This reply was modified 7 years, 8 months ago by Smartsupp.
- This reply was modified 7 years, 8 months ago by Jan Dembowski.
Forum: Reviews
In reply to: [Smartsupp – live chat, chatbots, AI and lead generation] Stopped working!Hi,
we know about the problem and we work on the fix. We apologise for any inconvenience.
For now install older version:
https://downloads.www.ads-software.com/plugin/smartsupp-live-chat.2.8.zipForum: Plugins
In reply to: [Smartlook Visitor Recording] Could not connect to accountHi,
we know about the problem and we work on the fix. We apologise for any inconvenience.
For now install older version:
https://downloads.www.ads-software.com/plugin/smartlook-visitor-screen-recording.1.0.5.zipHi,
the code must be place in <head> … </head> so it does not happen.
It loads asynchronously.Bonjour,
svp installez-vous notre plugin plus vieux:
https://downloads.www.ads-software.com/plugin/smartsupp-live-chat.2.8.zip
Vous just devez inserter votre cle Smartsupp unique. Ca peut etre trouver a Smartsupp -> Chat box -> Chat code.
En cas de questions, n’hesitez pas nous contacter.
Hi,
can you please describe in more detail what happens when you click “Connect”? Do you get some error message? If you don’t get any error message, can you send us screenshot of javascript console output? There should be some errors visible.
Just google how to open javascript console in your browser. Once you open the console, try to connect in the plugin and send us screenshot of any errors that show up in the console.
Thanks.
Bonjour,
je vais verifier le erreur avec nos developeurs et repondre ici avec plus d’information.
Hello Krygi,
sorry to hear you have trouble with the plugin.
Can you please post here the following?
1. screenshots of the error messages
2. your WordPress version, your PHP version and website link
3. screenshot of console output, if there are any errors there.
We will look into it.
Thank you for answer.
Forum: Plugins
In reply to: [Smartsupp – live chat, chatbots, AI and lead generation] OdkazyDobry den,
dekuji za feedback.
Polozka v menu je vice viditelna, v nastaveni ji lide casto prehlednou a pak nevi kde si plugin nastavit. Je pravda ze v nastaveni je uz polozka zbytecna. pridam namet do naseho systemu.
Preji pekny vikend.
Forum: Themes and Templates
In reply to: [WEN Business] Smartsupp not working on this themeHello,
can you please send us screenshot of the JS errors you see in the console to email [email protected]?
We will take a look at it.
Thank you.
Hello,
this issue is fixed in new version of our plugin.
- This reply was modified 7 years, 8 months ago by Jan Dembowski.
Hello,
sorry for late reply.
This issue is fixed in current version.
[ Signature moderated ]- This reply was modified 7 years, 8 months ago by Jan Dembowski.
Hi Peter,
I am Vladimir from Smartsupp. Can you please post here the link of your WordPress website where the issue is came up?
We will look into it.
Thanks.
Hi Overclokk,
thanks for posting this error. We will fix it in next plugin update.
In case of any questions, don’t hesitate to contact us on chat on smartsupp.com.
Vladimir