Smartsupp

Hello,

good to hear it’ resolved.

In case of any questions, please contact us on chat on https://www.smartsupp.com. That’s our official support.

Have a nice day!

Have you installed any new plugins or updated WordPress around the time this happened?

Thanks for answer. It will help us analyze the issue.

Hello,

to clarify, by activation code you mean “Smartsupp key”?

So in other words it “disappears” from Smartsupp chat plugin settings and the Smartsupp key field is suddenly empty?

Thanks for answer.

Vladimir,
Smartsupp

Hello,

I am Vladimir from Smartsupp. Happy to hear you have resolved the issue.

Just a note, if you have WordPress version our plugin doesn’t support, you can always insert the code manually. Simply copy-paste it before the closing </head> tag in header.php in WordPress editor. Inserting the code manually works on all WordPress versions.

In case of any questions or issues with our plugin you can contact us on chat on https://www.smartsupp.com.