Smartsupp_plugin_CLPTE

Dear heikkiwaan,

thank you for your question. We are working on it right now.

Smartsupp team

Hello, Ludovic!

I seems you have the chat code inserted twice on your website. Seems like it was once installed by the wp plugin and once by manually inserting it. These two chat codes are probabbly cancelling each other and this might be the cause of your trouble. Please delete this part:

<meta name=”generator” content=”Site Kit by Google 1.20.0″ /><!– HFCM by 99 Robots – Snippet # 2: hide-chat –>
<script type=”text/javascript”>
var _smartsupp = _smartsupp || {};
_smartsupp.key = “aa26f5342bc39acced9209b912294e80d4a42ae6”;
_smartsupp.hideWidget = true; // use on specific pages
_smartsupp.hideMobileWidget = true; // hide chat box on mobile devices
window.smartsupp||(function(d) {
var s,c,o=smartsupp=function(){ o._.push(arguments)};o._=[];
s=d.getElementsByTagName(‘script’)[0];c=d.createElement(‘script’);
c.type=’text/javascript’;c.charset=’utf-8′;c.async=true;
c.src=’https://www.smartsuppchat.com/loader.js?&#8217;;s.parentNode.insertBefore(c,s);
})(document);
</script>

And then in the plugin advanced settings add this:
_smartsupp.hideWidget = true; // use on specific pages
_smartsupp.hideMobileWidget = true; // hide chat box on mobile devices

Best regards, Michaela

Hello, Ludovic,

sorry for a late reply and thank you for the feedback. It is great to hear that you like Smartsupp and also use the advanced features ??

About the hide chat option on the desktop, I forwarded your request to our devs and they copied your sterps and it worked for them. I see you are using Smartsupp on two domains, is crealys.mu the website that has the problem? We can look at it and look for possible reasons why it is not working.

I also got a tip that you can try adding the API call to the code: <script>smartsupp(‘chat:hide’);</script>

All the best,
Michaela, Smartsupp

Hello, it looks like there is another plugin https://prnt.sc/ujloyu on your website which is blocking Smartsupp for some reason.

What you can do is:
1. You can try deleting this code sequence in the CSS of the plugin https://prntscr.com/ujl3gu
2. Contact the support of the other plugin and ask them if they would allow Smartsupp on your page.
3. Or, in an extreme outcome, ninstall the other plugin.

Have a nice weekend,
Smartsupp support