Smash Balloon Louis

Hi @raied,

Thank you for contacting us! Could you send a link to the page where you are displaying the Instagram feed so we can check on this for you?

Thanks!
Louis

Hi?@karthik471,

Thanks for confirming that information and sharing the screenshot of the error. I have shared this with our development team and they will investigate this and include any necessary fixes to a future update to the plugin. Thank you for bringing this to our attention, and if you have any other questions in the meantime, please let us know.

Best regards,
Louis

Hi @karthik471,

Thanks for letting us know about this! Could you confirm if are updated to the most recent version of the free plugin (?2.2.1)? Also, please let me know if you’re seeing this error on the front-end on a page with the feed added, on the backend while editing a feed, or both.

We’ll investigate this issue further.

Thanks!
Louis

Hi @juicedjuiced14,

Great news and thanks for the update! I’m glad to hear you resolved the problem by adding the feed to the page via shortcode. If you ever need any other assistance, please let us know.

Best regards,
Louis

Hi @juicedjuiced14,

Thanks for the update. This is most likely still related to a conflict with the site’s theme or possibly with other plugins installed on the site. I would suggest temporarily switching to one of the out-of-the-box WordPress themes and temporarily disabling all other plugins, and checking if the feed displays normally like this. The Troubleshooting Mode of the Health Check plugin makes this type of testing easier and only affect the logged-in administrator, while regular visitors to the site won’t see any change.

Best regards,
Louis

Hi @juicedjuiced14,

Thank you for contacting us! It appears that a CSS file from a plugin that is part of your site’s theme is applying custom CSS rules to the Instagram feed and overriding its normal styling.

This is the file: https://www.pizzaniria.it/wp-content/plugins/marcello-core/assets/css/marcello-core.min.css?ver=6.5.4

Here is a screenshot of some of the CSS rules in this file that are affecting the styling of the feed, including the size and shape of the images: https://a.supportally.com/i/6581Ji

I would suggest reaching out to the author of the theme/plugin to see if they can update or remove these CSS rules.

I hope this helps!

Best regards,
Louis

Hi @grex22,

You’re very welcome and thanks for your understanding!

Best regards,
Louis

Hi @tyaty1,

Sorry about the issue here! We added a feature to the plugin to help our users who have multiple Smash Balloon products get started with setting up their feeds. We apologize for missing these errors. We have released an update to the plugin to fix this. Please let us know if you are still having any trouble after updating to version 6.4.1

Best regards,
Louis

Hi @bluesix,

Sorry about the issue here! We added a feature to the plugin to help our users who have multiple Smash Balloon products get started with setting up their feeds. We apologize for missing these errors. We have released an update to the plugin to fix this. Please let us know if you are still having any trouble after updating to version 6.4.1

Best regards,
Louis

Hi @alexdx,

Sorry about the issue here! We added a feature to the plugin to help our users who have multiple Smash Balloon products get started with setting up their feeds. We apologize for missing these errors. We have released an update to the plugin to fix this. Please let us know if you are still having any trouble after updating to version 6.4.1

Best regards,
Louis

Hi!

Sorry about the issue here! We added a feature to the plugin to help our users who have multiple Smash Balloon products get started with setting up their feeds. We apologize for missing these errors. We have released an update to the plugin to fix this. Please let us know if you are still having any trouble after updating to version 6.4.1

Best regards,
Louis

Hi @grex22,

Thank you for the detailed feedback about this issue! I have shared this with our development team so they can investigate and make any necessary updates to fix this.

Best regards,
Louis

Hi?@lsli,

You’re very welcome, my pleasure to help! Have a great weekend!

Best regards,
Louis

Hi @lsli,

Thanks for the update! I’m glad to hear that setting helped. You can adjust increase the resolution of the images with the steps in our guide here: https://smashballoon.com/doc/the-instagram-images-are-displaying-blurry-or-pixelated/

I hope this helps! Please let us know if you need any other assistance.

Best regards,
Louis

Hi @thedrumdoctor,

Thanks for letting us know! I have shared this with our development team so they can investigate.

Best regards,
Louis