smeckdesigns

This sounds like a good improvement that we can work with ??
We’ll just have to add a notification to the account page to point the user to the “retry payment” button.

Thanks for the quick response aswell as the detailed github data

How exactly does the customer proceed to resume payment? The RCP “Retry Payment” functionality is only available if no transaction ID is stored with the RCP payment. For a failed payment, there will be a transaction ID and the customer will not be able to resume the payment.

remcotolsma

well that’s part of the issue, it’s impossible to resume payment. I just did another test where i created a new account, and cancelled the payment. The system sent me back to my account, which is now creacted.
But I immediately got an email saying the subscription is expired.

Can you remove the transaction ID from a failed RCP payment in the WordPress admin dashboard and try the RCP “Retry Payment” feature on the “Your Membership” page? Does that work as you would expect?

remcotolsma

after manually deleting the payment ID there is an option on the user dashboard where I can try and make the original payment (the one with the signup discount) again.
Currently however this requires both the manual deleting of the payment ID before the client tries to pay again and the customer having to navigate to the account details tab on the dashboard. For the target audience (aged 50+) this is too complicated.

Hi Michael,
yeah this got rid of the problem as far as I can see. Thanks again for the support.

that is correct, I reinstalled the plugin.
The badges you see on the “old” member however do not exist anymore since I trashed and deleted them along with the plugin and all the add-ons.

It does seem to work now, but only for user that haven’t achieved any badges so far.
The “old” users still have all the old/deleted badges in both the front and backend and can’t seem to earn new badges. For every “new” badge they earn a “deleted but achieved” badge is awarded instead

member with previous badges:
https://www.mxdmedia.eu/spc/consultants/mxdmedia/profile/

“fresh” member
https://www.mxdmedia.eu/spc/consultants/bjorn-van-raaij/profile/