Finally heard back from them. They stated the problem was that I was using an “older,” “outdated platform” which was no longer supported. However, they suggested I could try accessing the WordPress site dashboard then selecting Events followed by Theme Options and clicking on the Save Options button at the bottom of the page.
Whatever “magic” that performs, it fixed the site.
I thanked them then questioned how I was using an “older,” “outdated platform” which is no longer supported when it was still listed as an active product on the www.ads-software.com Plugins site, shows having been updated in the last week and that the current version was the one I was using.
I could not make sense of the attempt to explain the problem so I just thanked them for the suggestion which fixed my problem and closed the ticket.
Good luck. I hope the suggestion works for you.
