smmotor

Hello,

After 3 weeks we still have the same issue and we are just loosing customers.
We did not get any respond from you or word press.

Best,

S & M motor Co.

Hello,

When I go to WooCommerce > System Status > Logs , on the top right there is just one option and its ” test-log.log ( December 06, 2021 at 11:51 EST) ” and there is no option for latest fatal error.

Best,

S & M motor Co

Hello,

Thanks for your response, but reaching the storage limit cannot make this problem in our case for several reasons. First, we have unlimited storage with our dream host plan and also we checked with them and we have no technical problem with our host, second why just pictures that are uploaded in 2019 are missing? and third if that is the case, after that most of the images were deleted it should be bunch of space for new pictures but still after a day pictures are missing again.
We are loosing costumers everyday due to this problem and we need a better communication way for solving this issue. Is it possible to share a phone number with us so we can call and make a progress. Because this is getting too long with this form of communication.

Best,

S & M motor Co

Hello,

I assign images again for 5 different products yesterday, and they are missing again today. So the updating did not solve the problem.

S & M motor Co

Hello,

No images does not exist in the library neither. Any other way ?

Best,

S & M motor Co

Hello
Thanks for your response. We will assign images for few of them and let you know. But what can we do to return the missing images. We have almost 2400 product which the image for more than half on it are missing. Assigning the image one by one for these takes a lot of time . Do you have any, suggestion for this problem ?

Best

S & M motor Co

Hello again,

We updated our WP data base and theme and plugins but we steal missing a lot of images. What is the next step to fix this problem?

Best,

S & M motor Co

Hello,

Thank you for your answer but we doubt that reason is the outdated version of WP. We have not updated WP or WP-database in a while because updating those always made our website problematic and we did not have any issue with it before we did not do any major change in our website. Don’t you think the problem might come from one of the WP databases?

Best,

S & M motor co

### WordPress Environment ###

WordPress address (URL): https://smmotorco.com
Site address (URL): https://smmotorco.com
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.15
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 8.0.26-0ubuntu0.20.04.2
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.0
WC Database Prefix: wp_qjhnuu_
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Database Data Size: 100.01MB
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### Post Type Counts ###

attachment: 1215
clients: 1
customize_changeset: 2
nav_menu_item: 82
page: 12
post: 1
product: 2331
revision: 310
seedprod: 1
shop_order: 110
shop_order_refund: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Menu Image: by Rui Guerreiro – 3.0.4
Customize Twenty Sixteen: by BoldThemes – 1.0.2
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Jetpack: by Automattic – 9.8
Livemesh SiteOrigin Widgets: by Livemesh – 2.7.0
Max Mega Menu: by megamenu.com – 2.9.3
ShipWorks Connector: by AdvancedCreation – 4.9.2
Page Builder by SiteOrigin: by SiteOrigin – 2.11.8
SiteOrigin Widgets Bundle: by SiteOrigin – 1.17.11
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61

WordPress Product Excel Import & Export for WooCommerce: by extendWP – 4.0
WooCommerce: by Automattic – 5.1.0 (update to version 5.9.0 is available)
Wordfence Security: by Wordfence – 7.4.14

### Inactive Plugins (4) ###

Webcraftic Hide login page: by Webcraftic <[email protected]> – 1.1.1
WPForms Lite: by WPForms – 1.6.5
WP Mail SMTP: by WPForms – 2.6.0
WP Super Cache: by Automattic – 1.7.2

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #57 - /
Cart: #3809 - /cart/
Checkout: #3810 - /checkout/
My account: #3811 - /my-account/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Twenty Sixteen
Version: 1.8 (update to version 2.5 is available)
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 69
Oldest: 2021-11-01 11:02:28 -0400
Newest: 2021-11-23 22:54:32 -0500

### Status report information ###

Generated at: 2021-11-29 09:48:41 -05:00

Hello,

Product images are missing from the backend too. It’s like they are eliminated.

Best,

S&M Motor Co.