Brad P. a11n

Hi there!

Thank you for getting back to us to let us know you found a conflicting plugin was causing the behavior you encountered. We’ll mark this as resolved and if you do need anything further please don’t hesitate to open a new thread.

We appreciate your time and hope you have a great day!

Hi @timthefoolman

Thank you kindly for sharing this information and letting us know what you’re seeing. I’ve passed this information along and we’ll follow up here with anything additional we can provide, or any further follow up.

We’ll also keep an eye out for your experience when you next ship an international order and will be glad to help further.

Thank you!

Hi @demo7up

Thank you for following up and sharing that information, we appreciate it. We’d like to take a closer look at what may be going wrong and would like to gather some more details from the site and payment attempts, as such I’m going to ask you to please open up a ticket over at https://woocommerce.com/my-account/contact-support/ and when doing so please reference this thread.

@jcdonis If you’re experiencing the same behavior we do ask that you open up your own thread or ticket so we can ensure we’re troubleshooting your site and issue directly. Thank you!

Hi @avanrens,

Sorry to see you’re running into some trouble, we try to keep threads to individual issues so can you please open up your own post describing the issue in detail, once that’s up we’ll be more than happy to see how we can help!

Hi @drgonzo3000

Thanks for your review, we appreciate that you’re interested in having other payment options available for labels via WooCommerce shipping. I found an open feature request from another user indicating they’d like to see PayPal available as well, I’d suggest adding your feedback here as these requests let us know what our community may be looking for in future updates: https://woocommerce.com/feature-request/ability-to-use-paypal-as-a-payment-method-for-woocommerce-shipping-labels/

Thanks for your feedback and have a great day!

Hi @beycanpress,

Thanks for sharing those details and that you get two invoices when using our plugin, and not with the current integration you’re using. As it sounds like you’ve opted for a different plugin, and are not currently experiencing the issue, we’ll go ahead and close this out for now. If you would like us to help get the plugin working properly for you please let us know and we’ll be glad to assist further.

Thank you for your time and have a great week!

Hi @bigoutrecords we appreciate you reaching out, sorry to see you’re having a trouble with the product editor in your dashboard and are seeing errors logged. I’d like to get some more detail to help us review, could you please provide us with a copy of your site’s System Status? You can find it via WooCommerce > Status, once here copy the contents and share it in your reply.

Thank you!

Hi @fredericferri

Thanks for sharing your site report this is helpful! One thing I notice upon review is that the WooCommerce Database on the site is a bit out of date, it’s currently showing:

WC Database Version: 8.5.2

This should match the currently installed version of WooCommerce on your site which is version 8.9.1, as such I’m going to ask you to please update the database and let us know if the issue persists, if so we can proceed from there.

To update your database please ensure you have a good back up of your site to protect against unexpected behavior. Once done please head to WooCommerce > Status > Tools, scroll down the list and select the option to update the WooCommerce database. Once the update is done please test replicating the issue again and let us know the result.

Thank you!

We haven’t heard back from you for a bit so I’m going to go ahead and move this topic to resolved. If you have any further concerns please don’t hesitate to open up a new thread!

Thanks for your time.

Hi @reholmes27,

Thanks for reaching out and sorry to see you’re experiencing an issue with Pinterest for WooCommerce, I’d like to get a few more details to help us look into what may be going wrong.

First, can you tell us at what point you encounter the error and where you see that the XML file is empty?

Second, if you’re seeing an error message around this can you please share the error text (or a screenshot of the error message)?

Finally, can you please head to Marketing?>?Pinterest and send us a screenshot of the three tabs and their current configuration?

Thank you!

Hi @lifedesign1989

Thank you for letting us know you got this resolved, sorry to see you were encountering the issue in the first place but it looks like you’re moving in the right direction.

Please let us know if you encounter any further concerns and we’ll be glad to see how we can assist.

Hi @nobody123

Can you please confirm the Gmail you’re checking is registered as the administrator email for the site and that you’ve also checked the junk or spam folders to confirm it was not improperly filtered?

Please let us know and if you still haven’t received the message we’ll be glad to see if we can help further.

Hi @supportsws

This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone can chime in to help you out.

I can also recommend the following places for more development-oriented questions:

• WooCommerce Slack Community: https://woocommerce.com/community-slack/
• WooCommerce Community group on Facebook: https://www.facebook.com/groups/advanced.woocommerce/

Thank you!

Hi @joni54321

Sorry to see you’re having trouble with subscription checkout and we’ll be glad to help. To assist us in getting started could you please send us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply.

It would also be helpful to understand what happens when a user is registered, are they able to checkout successfully?

Thanks!

Hi @detoxandcure

Thanks for reaching out, as this has been moved to resolved for a little time now you may not get a response here regarding your question. Plugin conflicts can sometimes come down to a specific environment, or set of plugins, if you’re experiencing this issue I’d suggest performing a full conflict test, and if the issue persists opening up your own thread so we can assist further.

How to test for plugin and theme conflicts: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Thanks!