Brad P. a11n

Hi @ob1tanobey, @dom-verde,

We’d like to review your cases separately.

Could you kindly create new threads sharing details about it here – https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0?

Thanks.

Hi @forecastit

Thank you for providing those logs, I’d like to get a look at some of the site configuration information after looking over those.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply.

Once we get a look at that we may be able to make some suggestions to help with this issue.

Hi @smit_ralph

Thanks for letting us know the issue hasn’t been resolved as of yet, it looks like this has been going for a little bit and on the original status report you were running a few items, including WooCommerce itself, that have since had updates.

Have you updated to the most current versions and are you still experiencing the same issue? If not, please run the available updates to ensure the issue still occurs.

If so, or if the issue does occur, I would suggest performing the reset that we have previously recommended. I understand your concern with doing so, I do recommend having a good backup of your site when performing any major changes or troubleshooting steps and would suggest the same in this situation.

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

Please let us know how that goes!

Hi @fede84

Sorry to see you’re encountering this issue with getting PayPal Checkout set up. One thing I would like to note is that from the product page:

Support for PayPal Checkout will discontinue from 1 Mar 2022 and updates to the plugin have stopped as of 1 Sept 2021. We recommend switching to PayPal Payments.

Because of this, and because it sounds like you’re establishing a new set-up I would highly recommend using PayPal Payments which is a free download and is available here: https://woocommerce.com/products/woocommerce-paypal-payments/

If not, or if you’d like to stick with PayPal Checkout and are encountering this issue could you please provide us with a copy of your site’s System Status? You can find it via WooCommerce > Status. Once we have that we’ll be happy to look into this a little further.

@stevert I’m glad to see it worked and you were able to get verified!

We’ll pick up the ticket there to request that information, I’ll go ahead and mark this thread as closed for now.

hi @stevert

Thanks for providing that and apologies for the delay.

I’d like to try and recreate this issue and will need to gather some information to do so.

Because some of the details, such as shipping addresses, contain personal information please open a ticket with us at https://woocommerce.com/my-account/create-a-ticket/ and reference this post when doing so.

Hi @cacabe!

I’m not personally super familiar with setting up Cloudflare as we don’t have specific recommendations for how to configure it for WooCommerce.

The closest thing that comes to mind is our general server configuration requirements/recommendations which you can find below:

https://docs.woocommerce.com/document/server-requirements/

Cloudflare also offers some guidance on configuring Cloudflare to work with WordPress/WooCommerce:

https://support.cloudflare.com/hc/en-us/articles/227634427-Using-the-Cloudflare-plugin-with-WordPress

Hi @tasosg

I have great news. I found the solution to my problem.

Some product descriptions were written in UPRERCASE only, so Facebook didn’t accept them.

After writting the description with some lowercase characters and reset Facebook metadata I was able to see Variant IDs.

I’m really happy to see you found a solution for the problem you were experiencing and appreciate you sharing what that solution was, this is helpful!

For now I’ll go ahead and mark this thread as resolved but please let us know if you have any additional questions or concerns.

Hi @stevert,

I’d like to get a look at a few things from your site to try and understand what may be happening.

First, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status.

Second, do you see this issue occur regardless of the location being shipped to, or is it only specific locations where this is occurring?

Please let us know and we’ll be happy to assist further.

Hi @mopdog

Sorry to see you’re having trouble with roles and subscriptions, in order to help us assist, could you please provide a copy of your site’s System Status? You can find it via WooCommerce > Status.

Once we have that we can get a look at what you’re working with and potentially better advise.

Thanks!

hi @yi0529777288

Thank you for including your status report for us and letting us get a look at what is running on the site.

It looks like you are up to date which is great so I want to check a few other things with you.

First, are all variations of all variable products impacted, or are you seeing only certain items that do not sync successfully?

Second, are you attempting to sync more than 100 variations of the same product? If so we’d suggest bringing that number down below 100 to see if the problem is resolved. (See: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#variations)

If you can let us know we’ll be happy to assist further.

Hi @hiramori,

Thank you for letting us know you were able to reach out to the support team for Conditional discount / bulk discounts for WooCommerce.

Since they are the best equipped to support you I’ll go ahead and mark this thread as resolved.

Best of luck!

Hi @gdriver,

Thanks for reaching out and sharing your findings with us regarding GTranslate and MaxMind GeoLocation.

In this case, since we know the issue is due to a conflict between the way two plugins function there isn’t much I can suggest in the way of troubleshooting.

What I would suggest is posting your requested change to our idea board for WooCommerce, this helps us get feedback directly from our community and is one of the things we consider when looking at potential updates or changes to our software.

You can find the idea board for WooCommerce here:

https://ideas.woocommerce.com/forums/133476-woocommerce

Please let us know if you have any additional questions.

Hi @edeboeuf

Thank you for sharing those screenshots with us and giving us a better picture of what’s been happening. I noticed a few things I’d like to suggest in order to get you moving in the right direction.

First, I noticed during setup you may be attempting to configure Instagram shopping as well as Facebook. If that is the case let’s try setting this up without Instagram selected to see if you can successfully connect.

There is a note about this in the “Getting Started” section of the support documentation linked below:

Facebook for WooCommerce: Getting Started

If you’re still unable to connect or if you have attempted connecting without Instagram selected please let us know and include the requested System Status Report for your site. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Hi @alemao2k6

Is it helpful if I enable logs on the plugin settings, and then simply remove 3 products from the category that is assigned to the FB group, wait for 24h and send you that log? Or do you really need that I manually sync the whole shop?

Whichever way you prefer to approach it is totally fine, I only suggest the manual sync because it allows us to trigger it on the spot, if you’re okay waiting for it to happen and confirming the issue occurs that will work just fine.