sneax1980

Hi There.

The issue that I reported last week is now fixed.

We are on a managed cloud hosting package.
I found out yesterday that an engineer at our hosting company had
changed our server from Apache to Nginx. This was to try and improve our performance.

I was not aware of this!

Having spoken to him yesterday i mentioned the issue i was having with your plugin.
He suggested we revert back to Apache.. On doing this PROBLEM WAS SOLVED.

Sorry for the inconvenience.

Kind Regards
Simon.

Hi

Thanks for you quick response!

I did look at the HUB solution but this is not for me as I need a plugin for WordPress.
If there was a prioritized support for WordPress plugin then I would BUY this!

Kind Regards
Simon

Hi There
Has an engineer looked yet into the issue that i am having?

I have looked at your website for better support options.
It seems that there is NO WordPress platform solution which offers anything
better that this forum.

I run a professional media site, i really need a support solution with a faster turnaround.. I don’t expect this for free. You can invoice if needs be just HELP please!

I really like your plugin – but i am probably going to have to look for a alternative as you guys are really dropping the ball when it come to support!!!!

WHY DON”T YOU OFFER PREMIUM SUPPORT for WordPress?

Best Regards
Simon.

I reported a BUG two days ago and still no reply…

I have been using Time.ly All-in-One Events Calendar now for while and in the beginning your support was GREAT!!

This is the first time that I have had to use this new forum…
I am VERY DISAPPOINTED with the lack of support.

In your opening READ THIS FIRST section you say:

1.
Priorities and response time
We’re looking over the forum every day, and our priorities are, in the following order: critical bugs requiring hotfixes, major bugs that affect multiple users, troubleshooting issues raised by Core+ and all paid plugin users. Any of these can take up to 7 days (although our users appreciate that we’re mostly responding in 1-2 days), or sometimes even more.

I am REPORTING A BUG and in the same thread another gentleman is reporting the same on two of hos website since the latest WordPress Update.

2.
Inquiries that we cannot commit to address
We’d love to address every problem raised on the forum, but unfortunately, as Ben is the only support person, although he is extremely dedicated, he cannot provide support to free users (troubleshooting, answering questions, CSS and other code tweaks). If time permits, we would gladly help, but we need to set the expectation that it’s not supported.
Please check-out our Hub and Pro hosted plans for many extra features and 24 to 48h response time via “Get Help” feature inside the plugin.

I don’t understand what you are saying here!
Seems like you are ONLY giving priority to the PRO Hosted plans.

I am using HUB and I have Add Ons – Venues and Front End submission.
Does this mean that I fit into the category for NO SUPPORT???

If this is the case then please advise what I need to do to get professional support as right now you plugin starting to look like a very BAD option for me to keep on using going forward.

Regards
Simon.