snowbelly

Because this is an emergency, I can’t wait for support.

I have resolved this by re-creating my entire FAQ – making a new entry, re-entering all questions, and re-creating all settings and custom CSS (which were also lost after changing the domain name).

Changing the domain name, especially to go from a development to a live site, is a common activity. To see the FAQ completely blown away by this change is an unacceptable critical bug.

I have wanted to do this before, and I got around it using the “amr shortcode any widget” plugin. It’s here:

https://www.ads-software.com/plugins/amr-shortcode-any-widget/

This will create a new “widget area” under appearance –> widgets, where you can drag over the Genesis Author Pro widget and set it up to show the one book you want to feature. Then, that widget will be given a shortcode by the plugin, and you can use this shortcode on your page/post to feature the book.

There is a fancier one called “Widgets on Pages” that allows you to create multiple widget areas and then feature more than one book at a time, if that’s closer to what you need –> https://en-ca.www.ads-software.com/plugins/widgets-on-pages/

Some themes are custom built to work with the Author Pro widget, and these might resolve it for you. Have a look at your theme and see if it is meant for the Author Pro widget.

If not, you will have to add some CSS code yourself to style the button and titles. You can add your own CSS code by:
* directly editing your theme’s style.css file (easy, but your changes will be lost if you ever upgrade your theme)
* adding a plugin, like Simple Custom CSS by Danny Van Kooten (https://en-ca.www.ads-software.com/plugins/simple-custom-css/) that allows you to add separate CSS to your theme
* using Jetpack’s Additional CSS field under Appearance –> Customize, if you are running Jetpack.

Then you’ll have to add the right code. This will take some fiddling with the CSS to work with your exact theme. But you can try adding this:

.featuredbook .author-pro-featured-image {
text-align: center !important;
}

and

.archive .genesis-author-pro .content .entry {
text-align: center !important;
}

Same here! Having exactly this same problem.

Anyone have any thoughts?

Running WordPress 4.7.3 with a variety of plugins.

Well, I haven’t heard anything about this issue and I’ve tried everything I can think of to fix it. I’ve removed this plugin and reinstalled it, I’ve cleaned out the database tables and recreated all the subtitles, I’ve deleted posts and recreated them from scratch.

Still there was the same problem – comments were blocked when a subtitle was present.

I have now deleted this plugin and am looking to hand code my own solution. If anyone else figures out how to fix this please do let me know, it was a great plugin and I’ll miss it.

@j09 – I spoke too soon! I think I have resolved it. While restoring the wp-admin directory from the backup I noticed that there was one failure in the FTP transfer. It turns out that that one file had had its permissions magically changed to 0 from 755. After I fixed the permissions on that that one file in the wp-admin directory, everything worked!

No idea how this happened, but I’ll take the fix. Thank you SO much, could not have figured this out without you!

RESOLVED! No idea how this happened while I seemed to be using WordPress in a normal way, but one of the files in the wp-admin directory had its permissions changed to 0 from 755. I fixed the permission while restoring the wp-admin folder from backup and voila! everything seems fine now.

Thanks for the idea, @j09 – just restored the full wp-admin and wp-include from a backup three days ago and still seeing the 500 Internal Error.

Hm, I think I see the problem. I am using the Title field for the person’s name, and the longform theme does not include the Title field anywhere.

Looks like the plugin is intended to be used such that the Author Information box includes the name and the person’s business information.

I’d like to request a couple of changes, then:
a) allow the Author Information edit box to have “text” mode instead of just visual mode, so I have finer control over how this information looks, and/or
b) add the Title element to the longform theme.

Thanks!

I just did this, but I had to edit the code of the plugin to do it. I added a bit of code in the functions/template.php file to output a single button under the title/author on the series and books archive pages.

Let me know if you’d interested in editing the plugin files and I’ll show you my code (which is awkward and klugy and comes with no guarantees!).

Yes, and I see the play/pause button at the top. I also have yes set for “Automatically slide to the next slide.” I want the slides to automatically move – but I don’t want the slideshow to start for the first time until I press play. I guess what I’m looking for is for the page to be loaded with “pause” already clicked. Can this happen? Or maybe I just don’t understand how the settings work?

Thanks for taking a look!

I got it to work! But it was complicated. If you’re working with Advanced Custom Fields as your custom field plugin, you’ll have to do a bit of tweaking to get the taxonomy import to work.

First of all, when working with ACF you need to use the field name as the column titles, NOT the key/slug of the field as the column title. To get the field names, you can go into your ACF interface and view the custom field set for your post type. At the top, click “Screen Options” and click “Yes” to the Show Field Name box.

This will put a field name next to each custom field that looks something like this: field_563b8971146de
Use this code as your column name – so instead of using “first_name”, I should have been using field_563b8971146de.

Now, if you have a custom taxonomy to import as well, you will need to do two things:
* use the field name for that custom taxonomy as the column title (so instead of using tax_cemetery, I should have been using field_5638c60d70a9b as my column title)
* In the column itself, you don’t want to use a text string or a slug for the value. Instead, what you need is the taxonomy code – i.e. its ID number in the database. To get this, you can: a) go to where your taxonomy values are defined (for me, this is in the “cemeteries” listing under my custom post type of “interments”); b) hover over the edit box for the taxonomy term in question; c) look at the link value in the browser footer for the tag_ID. Then go into your CSV and do a replace on the string with this number. For example, for me, the “Bank Street” value of the cemetery taxonomy was tag_ID 8, so I had to replace all the “Bank Street” values with just the number 8.

And it worked!

Me again – I’m in Canada and Canada is my default country. Is there a way to make that come up as the default for all customers when they are checking out?

I asked Paypal and they say there are no configuration problems on my account and no known bugs involving CAD and shipping.

I’ve tried this plugin with every other currency I can think of, and it works perfectly for all currencies except CAD – shipping is carried over just fine.

I’ve installed two different shopping cart plugins now and they both also work fine with CAD – carrying over the shipping to my Paypal account just fine.

So…ghost in the machine? For some reason this plugin just doesn’t want to let CAD shipping go through – completely illogically!

I’d rather use this plugin as I love its simplicity and it’s so much prettier than the other two I’ve tried. But for now I will move on to a different plugin. If anyone has been able to get this one working with CAD and shipping, I would love to hear about it!

Nevermind – I think I have it sorted out now.