snyggapa

the cause was two extra close tags at the very end of a plugin file:

?>

?>

I took them out and still had a slightly odd issue, but that may have been carriage returns or whitespace after the correct ?> closing tag which I have now removed.

Anyhow – all sorted now, thank you. An another valuable lesson about PHP and wordpress.

yep, hands up, it is a plugin doing something odd – probably one that I am chopping about – I didn’t realise that the plugin code was run as part of every interaction with everything – a valuable lesson learned.

Thanks for your quick and accurate assistance

Thanks Peter, that has given me something interesting. I can see the call to
https://lexi2.penguinit.co.uk/wp-admin/admin.php?action=wpda_get_columns

but the response looks odd as it ha a could of “php close” tags in front of the json – I assume this is not normal? I will try and disable plugins/change themes etc and report back.

—

?>

?>
[{“column_name”:”id”},{“column_name”:”Sport”},{“column_name”:”SubSport”},{“column_name”:”ImpairmentGroup”},{“column_name”:”Type”},{“column_name”:”Category”},{“column_name”:”Script”},{“column_name”:”ButtonColour”},{“column_name”:”Image1″},{“column_name”:”Image2″},{“column_name”:”Image3″},{“column_name”:”Image4″},{“column_name”:”Image5″},{“column_name”:”Image6″},{“column_name”:”Image7″},{“column_name”:”Image8″},{“column_name”:”Image9″},{“column_name”:”Image10″},{“column_name”:”VideoLink”},{“column_name”:”url”},{“column_name”:”summerwinter”},{“column_name”:”displaygroup”},{“column_name”:”videolink2″},{“column_name”:”displaystyle”},{“column_name”:”teamsize”},{“column_name”:”teampoints”},{“column_name”:”teamexample1″},{“column_name”:”teamexample2″},{“column_name”:”teamgroups1″},{“column_name”:”teamgroups2″}]

@davidanderson if you look at the forum here and your own support forum you will see multiple recent complaints over the last week about lack of response to the support forms posts, and lack of posts appearing on your paid support forum. it has happened to me (and my own reply is still not visible on your own support forum).

It looks strongly like there is a gremlin in the system on your side to get this many customers complaining of the same symptom

-Steve

I have the same issue (not double billing, but unanswered support requests)

I submitted a “paid customer” support request but have not heard anything – and submitted in the paid customer support forum on Sunday which told me “your request is awaiting moderation” and I haven’t seen anything further.

Is something falling between the cracks somewhere?

Same problem here – driving one of my colleagues to despair.

Only seems to be on sites that upgraded to 4.7.4 and him using the Chrome browser, which unfortunately is our preferred setup..

yes, did that and it worked fine. A bit of a mystery why the s3 download truncated

I’ll keep an eye on it, if it happens again I will shout

Thanks

Steve

no need to apologise. Email sent, thanks

I had the same problem (not running on windows XAMPP)

I spent about 10 hours chasing around with PHP settings before stumbling on this thread as the error returned is a php timeout otherwise

the solution above fixed it for me (but I also had to replace the angled single quotes such as ‘\\’, ‘/’ with straight ones ‘\\’, ‘/’)

-Steve