soberpaddy

OK thank you for that insight.
I will just use a different method for optimizing the images – not very user friendly using this method.
Appreciate you taking the time to reply.

Cheers!

I don’t see why a webP version is not being shown.
Please see this Home Page hero PNG:
https://pasteboard.co/Zi2F5r6i3eEg.png

It shows the original gets 40% saved but the webP 91%.

But when I review it in the network, it loads the png version – which is way bigger.
https://pasteboard.co/nt3M97InNWhS.png

Can you explain why this is happening?
It appears that this is happening for most of the images on the site.

thanks again

Thank you for the reply.

If you run it through the Google Speed tester, it shows that it is performing poorly, with the prime culprit for this, the images on the Desktop version.

How can you see the optimzied images loading fine on the website?
When I check I only see one webP image showing and the site is relatively slow to load.

Hi there,

I have deleted the caches etc a few times since the DEBUG. Here is the report.

Report number:?NNZWDSBP
Report date:?01/18/2024 08:22:50

Here is a copy of the image for summary:

https://pasteboard.co/yYxJN50vfN3E.png

Thank you!

OK – will send a message there – thanks!

Thank you for your detailed attention on this @webholism
Unfortunately I could not get that to work properly.

I am using the form on the second row down – using image choices to allow customers to select a koala.

It looks fine on desktop and mobile phones, but on tablet it looks very skewed.
Any suggestions would be appreciated!

Cheers!

Thank you @webholism
That has worked nicely – adjusted it to the right proportions for my needs.
Here is the page: https://staging.friendsofthekoala.org/adopt-a-koala/

I was wondering how I can update the settings for the mobile responsiveness – particularly on tablets – it seems to disable itself for phones but I cannot figure out the middle range sized devices.

Can you advise how I can do that please?

Hi @jamesosborne
I mentioned earlier in this thread that I installed and connected Site Kit on a different site on this server with no issues – there are 15 sites on this server – most of them with SiteKit working properly.
There are some errors as the cache is not turned on, but will have nothing to do with causing these errors.
I am resigned to this not working as it seems imposisble to troubleshoot

Cheers

John

Site Kit reset – uninstalled – Logged in with different ADMIN – re-installed – reset – still the same issue.
I have analytics and SC connected via code so I am tracking it.
Just really want to fix this so it is easy to see.
Also want to figure out what is wrong with this setup.

Let me know how we can test more.

Hi @jamesosborne

Ok – I reset all the folders to the standard wp-content – but still getting this redirect issue.

Any ideas on next best steps to troubleshoot please?

Thanks

Ok – i have have an update which I am hoping will help.
A previous web developer created a different folder for the plugins/themes to load from for security reasons –
public_html/app
Is the name of the folder.
Could that be the root of the problem and if so, what is the best way to solve it?

HI there.
I tried resetting again and it did not work.
There is also nothing showing in the XHR option.

I also just setup SiteKit on a different site that is on the same hosting to see if that is working.
The site connected properly.

I also disabled all plugins apart from SiteKit to setup againa and it did not work.

Any other ideas?
Cheers!

John

Hi @jamesosborne,

Thanks for your replies.
I spoke with support and they said they only support ipv4 – this is the address for that:
159.89.131.134
I am not sure what else to say here – there was not way they could disable/enable ipv6.

And the ipv6 test was done on my system – not by the host.
Cheers!

Sppoke with support and they found no issues

https://snipboard.io/wWO05j.jpg

I am with CLoudways – DIgital Ocean

When I ran the cURL command I get this
https://snipboard.io/60DozJ.jpg
First one – server not found – second one OK

Let me know what this means thank you!

I went through all these steps and got the same result.

here is a link to the Console Error:
https://snipboard.io/BYf1G3.jpg

This site is on the same serevr as 15 other sites with most of them connected to SiteKit.

Let me know the next best steps please