Soflyy

We do respond to all requests we receive.

If you got a ticket ID back from the support desk, but then never received a response from us, it sounds like there was a problem with the delivery of our e-mail to you.

E-mail me at my personal address [email protected] with your original request, or the ticket ID you got in the confirmation e-mail, and I’ll look into the problem and provide you with a solution.

I apologize for the trouble.

We apologize for the trouble.

If you didn’t get a receipt e-mail from our ticket system, it means we didn’t receive your ticket.

Please re-submit your login details to [email protected], and also send them to my e-mail address at [email protected] to ensure we receive them.

Louis

If WP All Import gets popular enough to justify forum support, we’ll provide it.

Right now, we get XX requests per day at our support e-mail address, but just a couple a week on www.ads-software.com.

We for sure are going to include this in a future release.

It did not span several days. You reported the original problem on March 28th.

We responded to you in seven hours requesting the information we needed to duplicate and fix the problem.

You were not able to provide this, and requested a refund.

We issued a refund less than two hours after you requested it, on March 30th.

We wish we could solve the problem you are having but with no way to login to your site we couldn’t do it.

Louis

Hey Brett,

Thanks for the suggestion. We have limited resources but as soon as we can we will find a better way to provide support for our free version customers.

Our support desk actually works out great.

The problem is many users don’t see that until they’ve already come to the forums.

What we will probably do is add notifications inside the plugin (next to all error messages) that the proper channels for support can be found at https://www.wpallimport.com/support

Thanks for your feedback and your interest in WP All Import.

Louis

Try our new version, which supports significantly larger files.

It changed. Here’s how to do this in WP All Import 3.0: https://www.wpallimport.com/wp-content/uploads/woocosettings.png

Notice the “external” in the Tags box.

For anyone reading this thread and looking for WP All Import support, we don’t handle it on the WP.org forums. We do answer requests submitted through our support desk in a timely manner: https://www.wpallimport.com/support

Louis

I apologize for the trouble.

We respond to all support inquiries we receive.

Submit a ticket to [email protected]. If you don’t get a receipt e-mail back from our support desk, it means you either can’t receive e-mails from our support desk, or your e-mail did not go through to our support desk. If this is the case, you can e-mail me directly at [email protected].

I doubt we can help with with this error “([function.fopen]: failed to open stream: File too large in …)” – I would recommend contacting your web hosting provider.

Louis

We offer support to paying customers, and often to free ones too, depending on the issue. If you’re a paid version customer you can submit a ticket to [email protected], or e-mail me directly at [email protected] if for some reason you are unable to receive e-mails from our ticketing system.

It’s a problem with your web hosting/server configuration. The sessions feature of PHP isn’t working.

Warning: Unknown: open(blabla) failed: No such file or directory (2) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct () in Unknown on line 0

It looks like your session save path is set to “blabla” – probably not correct.

Contact your web host.

Louis

We don’t have anything. What e-mail address did you send from? Did you get a ticket ID/receipt back?

You can add me on Skype at louis.soflyy if you want.

We do not handle paid version inquiries in the www.ads-software.com support forums. Please submit a ticket through the channels listed on our website.

You can still add a post to multiple parent categories.

Just add multiple categories. Enter one category name in each text box.

WP All Import can do that.

WP All Import isn’t for importing WordPress exports – it’s for importing XML in any format.