sonialit

Hi @mcbcote,

I called a called a wrong template. The template ID was the same as the currently edited template. I delete the current custom header and create a new one.

Hi @oceanwp,

Basically, it was a wrong setting in the Customize Header that made all this problem.

Problem solved.

Hi @oceanwp,

Thanks for the quick reply. My php version is higher than 7. That being said, I finally managed to fix the problem.
Thanks for your support.

Also to mention that Elementor support wrote me this:

However, the conflict appears to have been caused by the Ocean Extra plugin and I believe their developers are aware of it: https://github.com/oceanwp/oceanwp/issues/24 though they haven’t released a fix to the issue.

It’s best to contact and consult with the plugin developer OceanWP regarding the compatibility of their plugin with Elementor.

I have a similar problem….

I have this issue that I cannot fix. Since I update Elementor and Ocean Extra plugin, my website doesn’t work anymore and I cannot edit anything with Elementor. It’s just a blank page. https://www.sonialisolivagant.com
These are the steps I did:
-Increase my wp memory limit in wp-config file and php.ini file to 256.
-Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
-Did a rollback to the previous Elementor version
-Delete Ocean extra plugin. My website was working, but I need it to do a custom header and other stuff.
-Go to Settings > Permalinks, Change the permalink setting and save, Change the setting back to your original permalink setting and save again

Anyone ?

Thank you a lot.

Hey @mazedulislamkhan,

Thanks for your answer, it’s just that I have changed it few days ago now, so I was wondering if it was normal.
I’ll wait then.

Cheers

Hi Ed !

Thanks for your answer. At least, I know why it’s not working.

Cheers,
Sonia

Thanks @apprimit, it is resolved !

Oh ok, apologies. I’ll let you know if it works.

Oh ok… then, I might not have understood. My theme is OceanWP – View

I don’t use OceanWP Child Theme then.

So should I do the same process ?

Hi @apprimit,

Thanks for your answer. I might sound super stupid, but what is OceanWP parent theme ?

Hi @apprimit,

I have a similar issue. Perhaps, you could help me…
I wanted to create a custom navigation menu on my website with Elementor and somehow, when I add the ‘Custom Nav Menu’ it doesn’t appear. It says 254. Even if I use a regular menu, not customize with WordPress, it says 254 instead of my menu. However, I’m also building an English version of the same website (www.sonialisolivagant.com) and I did the same thing and it works. I tried different things, but I cannot fix this issue. Can someone help me please ?

Childish theme: OceanWP.
Website: https://www.fr.sonialisolivagant.com

Thanks.

Cheers

Great, thanks for your answers. Sorry for the late reply.

Thanks ! It is resolved