soolee

All of this work to find out the solution is based on a a ridiculous quirk! It looks like we have the formula. I will keep testing.

Thank you bnfwsupport and zackkatz!

Won’t un-ticking ‘Email me whenever anyone posts a comment’ will stop all new comment notifications? We need to be notified of all new comments so we can monitor inappropriate comments and spam.

GravityKit support gave me a snippet that I activated.

BNFW now lists the “Entry” custom post type and can modify the “Entry” New Comment notification.

I selected to only Send To a specific Admin, and selected Except For Subscribers. I made sure the user has the Subscriber role.

I also tried selecting “Do not send this notification to the User that triggered it.”

In both cases BNFW now correctly sends the modified comment notification to the Admin, but WP still sends the default admin notification to the user that created the entry which is the original problem we are trying to eliminate.

Recommendation?

Hi Zack,

bnfwsupport will have to reply to your suggestion because BNFW only provides me with the ability to select the “View” CPT.

Hi bnfwsupport,

I followed your instructions to create a custom post using CPT-UI and BNFW captured and modified the notification without a problem.

I changed an existing user to author and and then logged out I added a comment but no change, WP still sends the WP new comment notification to the user instead of the admin

Logged in as the existing user still as author I created a new GF entry / View custom post and and then logged out I added a comment but no change

I changed the existing user to admin and and and then logged out I added a comment but no change

Logged in as the existing user still as admin I created a new GF entry / View custom post and then logged out I added a comment but no change

I am doing all of this using SMTP and Post SMTP as you instructed so I have the log of all emails sent.

thoughts?

We followed all of your recommendations and have come to the following question.

Our users that create a Gravity Forms entry that is turned into a ‘View’ custom post type have the subscriber role and not the author role as with regular post creators. Could this be why BNFW is not able to capture and modify comments on these posts? The problem we are trying to solve by using BNFW is that WordPress sends the same comment notification to the subscriber that created the entry as it does to the admin for a regular post and that notification includes admin-only information such as the commenter’s ip address and email address.

Thanks, this helps me better understand the issue, however I am confused about Post SMTP. The plugin page says:

How Does Post SMTP Work?

Post SMTP allows you to easily replace the default PHP mail function (wp_mail) of your WordPress site with the SMTP mailer of your choice, like Microsoft 365(Office 365), Brevo, Zoho, SendGrid, Mailgun SMTP, Gmail (Gmail SMTP Server), Post Mark, Amazon SES etc., which in turn improves WordPress email deliverability.

It sounds like I have to have a SMTP mailer/provider. Can you explain how to use it without a SMTP mailer/provider?

I don’t know how to create non-default post types (another custom post type). Do you have simple steps or is it a complicated process?

The reason we are considering Better Notifications for WP is because when users add a new comment on our Gravity View posts the author receives an email with confidential information such as the commenter’s ip and email address. We had to un-tick ‘Email me whenever anyone posts a comment’ and ‘A comment is held for moderation’ under Settings > Discussion in the WordPress Admin to stop sending the emails, but that stops all comment notifications for regular posts and custom posts, including to the admins.

Doesn’t the fact that WordPress sends notifications to Gravity View post authors mean our WordPress emails are sending correctly? If they are, why aren’t the BNFW notifications working for the Gravity View posts, and why would we need to add and configure an SMTP plugin and pay a monthly fee for a SMTP service provider?

Hi bnfw,

I mentioned that in BNFW Notification Settings – Notification For – lists Custom Post Type – ‘View.’ We added a notification and selected ‘View’ New Comment. We selected Send to Author and Send To the admin userid just like we did for the two regular notifications that are working for regular post comments but the notifications are not being sent.

That is what you mean by selectable post type, right? So BNFW detects the custom posts and provides the ability to add a notification for New Comment, and I configured the notification just like the notifications for regular comments that are working… but the notifications are not coming through.

How can we get this to work?

For some inexplicable reason I cannot reply to the thread I started but can reply here.

5.2.3 is working on our sites.

Thanks

The update to Version 5.2.2 is not working for one of our sites. After selecting “Use the JsDelivr” in the GeoIP Database Source field, clicking Save Changes to save the settings, and clicking Check Database, we are taken back to the top of the page. Slimstat works but we do not get location information.

We reinstalled and still have the same problem.

Please advise.

That looks to have worked on our sites.

Thanks Amir.

Hi Jason,

The fact that all the data is under the control of our website, and remains only on our website, is why we use Slimstat.

Hi kjetilk,

I am not familiar with the callback URL, and I could not find such a setting anywhere in Slimstat’s settings, but from your description it sounds like using such a configurable option is a choice that the website would have to choose to implement.

Thanks! Much appreciated.