soulfulweb

Hi Margaret,

I have tested on a staging site already with all plugins/themes active and could not replicate the issue.

I then tested again on the live site with all plugins/themes active and again could not replicate the issue.

However, I can see two orders have come through today on the live site and there are duplicate order notes, stock movements and email notifications on both. Again, one of the products has moved to negative stock and a backorder noticfication has been generated.

Definitely an intermittent issue.

No fatal errors in the logs.

There is a PHP warning relating to the theme so I’ll do some checks there and see if anything pops up.

Thanks
Josh

Hi there,

Thanks for the quick reply.

Before testing the conflict with theme/plugins, I have tried a few times to replicate the issue on both the live site and on a staging site but no dice – no duplicate emails and no duplicate order notes.

Tried on a simple product with inventory and on a variable product with inventory. All worked well.

No changes in the last few weeks that might have caused this issue.
Has been happening since 13 April. Nothing changed just prior to then, other than plugin updates. From memory, there was a Woo update which might now be causing a conflict with the theme, as it is a little old. However, I can’t seem to replicate prior to conflict testing, so not sure how to test further.

Other than disabling theme/plugins for an extended period of time (which is not ideal given that the site is live, processing several orders a day), any other thoughts on how to troubleshoot?

Thanks
Josh