spacebunyip

Sorry I replied to your email rather than here.

WordPress Version: 6.2.2

Theme: https://gracethemes.com/themes/free-charitable-organizations-wordpress-theme/

Plugin: 1.6.5

Thanks for the heads up on the PHP, I have updated and that did the trick! New message showing up perfectly now.

Thank you!

Hi again,

I have tested turning off all plugins apart from woocommerce and your plugin, as well as changing the theme to storefront. Still no luck.

Here is the status report.

### WordPress Environment ###

WordPress address (URL): https://jenniferturner.com.au/chook
Site address (URL): https://jenniferturner.com.au/chook
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: blb_
Total Database Size: 30.01MB
Database Data Size: 26.71MB
Database Index Size: 3.30MB
blb_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
blb_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
blb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
blb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
blb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_actionscheduler_actions: Data: 0.22MB + Index: 0.22MB + Engine InnoDB
blb_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_actionscheduler_logs: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
blb_awb_critical_css: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
blb_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_options: Data: 5.05MB + Index: 0.09MB + Engine InnoDB
blb_postmeta: Data: 2.52MB + Index: 0.81MB + Engine InnoDB
blb_posts: Data: 15.09MB + Index: 0.14MB + Engine InnoDB
blb_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_sbi_feed_caches: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
blb_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_sbi_instagram_posts: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
blb_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_sgs_log_events: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
blb_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
blb_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
blb_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
blb_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
blb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
blb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
blb_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
blb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
blb_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
blb_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
blb_yoast_indexable: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
blb_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
blb_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
blb_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
blb_yoast_seo_links: Data: 0.16MB + Index: 0.11MB + Engine InnoDB

### Post Type Counts ###

attachment: 384
avada_faq: 7
customize_changeset: 1
fusion_element: 15
fusion_form: 1
fusion_icons: 1
fusion_tb_layout: 3
fusion_tb_section: 5
nav_menu_item: 23
page: 38
post: 40
product: 71
product_variation: 47
revision: 731
shop_coupon: 4
slide: 32
wafs: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (4) ###

Avada Builder: by ThemeFusion – 3.8.2
Avada Core: by ThemeFusion – 5.8.2
Auto Coupons for WooCommerce: by Richard Lerma Design & Development – 2.1.20
WooCommerce: by Automattic – 7.1.0

### Inactive Plugins (9) ###

Duplicate Page: by mndpsingh287 – 4.4.9
Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 1.1.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.10.1
SiteGround Optimizer: by SiteGround – 7.2.5
SiteGround Security: by SiteGround – 1.3.6
Smash Balloon Instagram Feed: by Smash Balloon – 6.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5
WooCommerce Payments: by Automattic – 5.0.2
Yoast SEO: by Team Yoast – 19.10

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #3747 - /shop/
Cart: #33 - /cart/
Checkout: #34 - /checkout/
My account: #35 - /my-account/
Terms and conditions: #3655 - /terms-conditions/

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.8.2
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-16 04:35:29 +10:30
Options: ?
Notes: 56
Onboarding: completed

### Action Scheduler ###

Complete: 710
Oldest: 2022-10-16 23:46:20 +1030
Newest: 2022-11-15 15:06:22 +1030

Pending: 1
Oldest: 2022-11-16 02:04:32 +1030
Newest: 2022-11-16 02:04:32 +1030

### Status report information ###

Generated at: 2022-11-15 15:06:55 +10:30

Thank you for looking into that so quickly for me, but unfortunately it is still reverting to the default message.

I am having the same problem, can’t delete individual videos or galleries, is there a fix for this yet?

apologies – here is the link.
https://jenturner.com.au/swc02/