spcrforyou

That is great to hear. Would you mind marking this topic as resolved then?

If you face any concerns, feel free to write back

Kindest Regards

We checked with our engineers and can confirm this is not a feature yet but it is being tested for inclusion in future versions. Kindest Regards

G’day @pandglobal

Sorry for the delayed reply.

The short code still works as it is. If you are facing any error please let us know.

To enable or disable menu items on support page please do this –

1. Go to SupportPlus > General > Support Page Menu
2. Add, Delete or Edit menu items here including icon images

Let us know how you go.

Kindest Regards

G’day there,

As you have submitted the ticket with our Engineers who are looking into this – we are going to mark this as resolved here. If you need further assistance, feel free to submit a ticket or reply back here.

Kindest Regards

Thank you for writing back Danielle.

Please do not hesitate to write us here and we will do our best to assist you promptly.

You can also join us in our upcoming Free Webinars to learn more about our product and other useful Customer Service topics.

Kindest Regards

G’day Kayphol,

Hope the link shared by our team helped. If so, could you please update this as Resolved?

Kindest Regards

G’day Kaypohl,

Request you to submit this as a feature recommendation here and our R&D Team will work on this.

Thank you for the idea. Kindest Regards

Oh sorry, the support link is here

G’day 62strat,

We had a rebranding and now we are at wpsupportplus.com.
It is same brand, and team just a new name.
We can ascertain that our plugin and site are completely secure and safe to use.
Please feel free to log a ticket here and mention code KNC21BL along with your userid here in the subject line.

Kindest Regards

G’day again bloggy2013,

Could you please confirm if the issue has been resolved?

a) Offering a trial is not a requirement and our core plugin is absolutely free anyway
b) There is a refund guarantee of 30 days and is laid out in Service Terms very clearly and is in-line with any other developers refund terms
C) you implied in your review that we are not honest, do not stand by our product and behaved badly – however we present Service Terms twice before purchase, then each time before ticket submission, and we stand by our product by giving best effort service but if you refuse to provide the access you agreed to at purchase, that is not our lack of effort but your refusal to comply with the terms you agreed to not once or twice but three times and at all times our team has been respectful and willing to help however you have in fact called us thieves in writing in ticket number 64452715 when you actually failed to provide the access required to assist you.
d) You have been informed that our CIO Office is already looking into this for you so the case is still under review at highest level hence we are still working on your issue while you are stating we are showing bad attitude.

Standing by our product, seeking access to provide you appropriate services and honoring our service terms is certainly not any negative but continued effort to support. Once again, we are here to assist, but without the access, its simply not possible.

G’day Kaypohol,

Request you to please log at ticket here so our Engineers can help you with this.

Kindest Regards

G’day Tom,

Thank you for your feedback. We are sorry you feel this way, however as explained already via the ticket, it is clearly stated in Service Terms that when required, WordPress Admin, FTP, cPanel and any other logins with admin level credentials are required to allow us to rectify the issue.

In this case the issue required access to FTP and the access you gave was restricted and did not give access to all files to rectify the issue. Once again, it is truly up to you to provide us the access so we can fix the issue. If you refuse the required access, you are refusing us the valid opportunity for us to troubleshoot the concern.

Once again, we are most certainly here to assist, resolve and fix things but things that depend on your WordPress setup and resources will require us to have access to them and until you provide so we are practically disabled from helping you by your own choice.

We are honest company and we stand by our product and we are working 100% within the Service Terms which you have agreed to twice during purchase and third time when submitting the ticket but have then refused to comply to hence not giving us access to fix the concern for you. Unfortunately without the access we cannot magically fix what is an issue on your WordPress setup.

Once again we are here to assist and all you have to do is comply to service terms and provide us the access. The time and energy that has been spent in denying us access needed to help you, could have been saved and issue would have resolved days ago.

The offer to resolve stands however as much as we understand your frustration due to which you have alleged things that are not true, we stand by our product and services and stand corrected that we have not been given access to provide you the complete support.

We hope you will think about this and give us the access needed to be able to fix the problem that will not even taken long to work on.

Kindest Regards

No worries, kindly submit a ticket when you have time.
These questions are important to ensure we understand your WordPress setup and can provide prompt resolution. Your cooperation will be appreciated.

G’day ricedean,

Could you please create a ticket here and our Support Cheer Squad will assist you with possible options.