SpiderThemes Support

Hello @nauran81 @jellet @jillyk @gildner @lukermiller @loganjudy @richardx ,

We’re pleased to inform you that version 4.8.2 has been released. Please update to the latest version and let us know if you need any further assistance.

Hello @jellet ,

We’re pleased to inform you that version 4.8.2 has been released. Please update to the latest version and let us know if you need any further assistance.

Hi @asierrajr ,

I’m pleased to inform you that version 4.8.2 has been released. This update includes improvements to the block recovery process, making it more stable and reliable. Additionally, as mentioned earlier, we are actively working on a one-click recovery solution for all affected accordion blocks, which will be available in an upcoming release.

Please update to version 4.8.2 and test it in your sandbox environment. If you encounter any issues, feel free to reach out, and we’ll be happy to assist you.

Thanks again for your support and cooperation.

Hi @eg03 ,

Thank you for your feedback. But there is a misunderstanding. The inclusion of “/blog/” in the documentation URLs is due to your custom permalink structure, not an issue with the EazyDocs plugin itself. Since WordPress applies the global permalink structure to all post types, the “/blog/” slug appears in the documentation URLs as well. However, our documentation is not created as blog posts; it is a separate post type.

We highly value our clients, and if you encounter any issues, please feel free to reach out. We’re happy to assist you and address any concerns. If there is any issue with our plugin, we will make sure to fix it.

Hi @ddecort ,

Thank you for the update. We’ve tested the issue in both our local and live environments and haven’t encountered any problems with the translated pages.

To help further investigate, could you please provide us with the following information:

1. What is the web server you’re using?
2. What PHP version is your server running?
3. What version of WordPress is installed on your site?

These details will help us investigate the issue more thoroughly. We look forward to your response.

Hi @jellet ,

We are actively working on this issue and will do our best to provide an update as soon as possible.

Hi @ddecort ,

Thank you for reaching out to us regarding the compatibility of EazyDocs with the gTranslate plugin.

We have reviewed your query and the provided URLs. It appears that the translated page is returning a 403 error. To assist you further, could you please confirm if other pages on your site are being translated correctly using the gTranslate plugin? This will help us determine if the issue is specific to the EazyDocs-generated content or a broader configuration matter.

We look forward to your response and are here to assist you in resolving this matter promptly.

Hi @jellet ,

Thank you for your feedback. Could you please let us know which version you upgraded from?

Additionally, in the next update, we will be adding a One-Click Recovery option, so please stay tuned for that.

Hi @jellet ,

Thank you for letting us know the issue has been resolved. We truly appreciate your patience and understanding while we worked on this.

If there’s anything else we can assist you with or any additional concerns, please don’t hesitate to reach out.

Hi @asierrajr ,

Usually, when updating a WordPress plugin, the old version’s file structure needs to be introduced to WordPress. During the release of version 4.8.1, we made it compatible with version 4.8.0, so updating from 4.8.0 to 4.8.1 does not cause any issues. However, if you update to 4.8.1 from a version older than 4.8.0, an “attempt recovery” message will appear.

Since you are already using an accordion, we recommend waiting for the next release. We are currently working on a single-click “all accordion attempt recovery” feature.

Hi @asierrajr ,

Thank you for reaching out and providing detailed information about the issue.

The issue you’re experiencing was addressed in the latest update, but there’s a possibility that, similar to the last occurrence, the Block Recovery feature might be triggered again. We are 100% committed to ensuring that this will not happen moving forward, but to resolve the issue, we recommend attempting the Block Recovery process once more using the latest plugin version and in the future, it will not happen again.

If you have many accordion items, please bear with us as we are working on a solution that will allow all blocks with “attempt recovery” issue to be resolved with a single click in the page editor. This feature is upcoming on our next release.

Please note that updating to the latest version and attempting recovery for the very last time is necessary to ensure the issue is fully resolved.

Thank you for your patience and understanding.

Hi @pigus ,

Thank you for sharing your concerns and feedback regarding our plugin. We take all user input seriously and strive to provide the best experience possible. Allow me to address your points:

1. Admin Panel Complexity: Our admin panel has been designed based on extensive user research to meet the needs of a wide range of users. To date, we haven’t received feedback regarding its complexity, but we understand that everyone’s perspective may vary. we have provided useful links and resources within the plugin to help guide our users. You may have overlooked these. Please refer to this screenshot for clarity: Screenshot
2. Documentation and Tutorials: When the EazyDocs plugin is installed and activated, you was able to find the Documentation, Video Tutorials, and Support options right within the admin panel to guide you through adding sections, articles, and more. For reference, here’s a screenshot of where these resources are located: Screenshot
3. Paid Features: We understand your concern about paid features. To ensure users can test the full functionality before committing, we offer a 14-day free trial for our Pro Plan, which allows you to explore the premium features thoroughly. You may have missed this option during your evaluation. Here’s a screenshot for reference: Screenshot

Finally, we kindly ask that you reserve final judgment until you’ve had the chance to fully explore the plugin. Leaving a negative review without activating or testing the plugin may cause confusion for other users and does not reflect the true capabilities of EazyDocs.

We’d appreciate it if you could reconsider your feedback, as the features and resources you found challenging are clearly provided within the plugin, including video tutorials and documentation to guide our users step by step.

Hi @cozluwork ,
Is everything working fine now? If you encounter any issues, please let us know. We’re always here to help.

Hi @kampot888 ,

Thank you for your suggestion. Whether these features will be added in the future depends on user demand. If a significant number of users request these features, we will consider implementing them in the future.

Hi @kampot888 ,

Yes, it is possible to sync post comments with bbPress topics on a single post page comment list. However, this will require custom development tailored to your specific needs. You can implement it yourself or hire a developer to build the functionality according to your requirements.