Square One Media

That’s actually really helpful nice one mate.

Thanks for confirming that mate. Leave it with me.

Also paste your shortcode here that you’re using.

What is the lightbox plugin called? Have you also got a link to a page I can check myself please? Be good for me to see what is output on the page with the shortcode.

Just finishing my new online store and website.

I’ve just tried it on your page:

https://www.realvirtualmovies.com/product/horses-on-a-sunny-field/

And the download all button worked fine for me. The filesize was 1.2GB though. Perhaps the ones you’re trying are just too big. That’s one of the issues for zipping files using your php server, you can have memory restrictions.

Brilliant!

Something that escaped my mind in development was building in some error reporting. This will be coming in a future update, which will hopefully make solving these kinds of problems easier.

Hi mate it’s something I could look into but might not be possible.

Expect this in the next update.

I’m assuming single files all work without issue?

Is a “download all” single button not working, and the checkbox where you create a zip file also not working?

Hi mate, this sort of thing is planned for the premium version, nothing in stone yet though.

Good idea mate, I’ll put some ideas together.

Hi mate sorry for the delay, is the product file a real file on your WooCommerce product, for example som_file.zip?

I’ll be uploading an update in the coming weeks which if it doesn’t help with your problem, will have some helpful error reporting to narrow it down.

Hi mswenson, sorry for the delay I’ve been meaning to get back to you. pavankumarchenna is correct that the files must be on the same server as your WordPress installation, for example your uploads folder where WooCommerce puts them.

If they are on the same server make sure the filenames on your WooCommerce product are real file names, like some_file.zip.

Failing that it might be worth checking for plugin conflicts, disabling other plugins to find it.

Hope this helps,

Rich

Did you check the product still has downloadable files like the original poster? Also post a link to your product page with the problem.