Start Booking Team

Hi @millenniumllc thank you for reaching out. We were experiencing an issue with the service our plugin integrates with. This problem is now resolved. We would love if you would give it another try and reconsider your 1 star review. Please reach out to our support team with any questions about our service or if you would like a complimentary setup consultation.

Hi there, sorry to hear about your troubles. We’re happy to look into your problem if you can share the domain your trying to use with the plugin. If you would rather connect privately, you can message our support team at [email protected]. Either way is fine for us.

Please let us know as we would like to resolve the issue for you.

Thanks!

Hey giboo, thanks for reaching out. As you know we’re working with you through our support channel. We have multiple ways to manage these translations and we’re confident we’ll get a working solution for you. We’ll continue the communications through our support channels. Thanks!

Hi @iteamwp, we have made updates to our plugin to address errors in 8.1. We have also added a linter to our automated testing for 8.1 to avoid future regressions. We will get a version released tomorrow with these changes.

Hi @iteamwp, thank you for letting us know. The team is looking into this error now and will release an update as soon as possible.

Hi @iteamwp, we are releasing an update right now to address this issue. Thank you for letting us know.

Hi Ashley, thanks for reaching out. This is a current limitation of our booking flow but one we would love to address in the future. That being said, I cannot give a time frame when that may be addressed at this time. Feel free to reach out to our support team and walk us through your use case and we may be able to figure out a work around.

Have a good day!

Hi @thecookieman can you reach out to our support team with the domain of your website and the email on your Start Booking account? You will want to use the direct connection so it communicates directly with our platform, then we can take a look at your account and see what might be slowing it down. You can reach our support in the in-application support window. We are happy to help.

Hi @danilpro, I have updated the locale for your calendar in the Start Booking application. The main thing I see not translated now is the duration on the service list. This is driven by the WordPress language settings. I did check our translation file for es_ES and it does have the translations for that. Please check your language settings on the WordPress site and feel free to create a support ticket in our application if you need additional support. We are happy to help.

Hi @felix997, we do offer a free plan. When you install our plugin you are on the free plan however we also give you a 14 day trial of all our Business plan features. At the end of that 14 days if you choose not to upgrade to our Basic or Business plan your site will continue to operate on our free tier and you will not be charged. Please reconsider your 1 star review as this hurts our business and we do offer a free plan. Please reach out to our chat support if you have any questions about the features you will need or any questions you may have.

Thank you for the feedback. We will work to make things clearer in a future release. For the “Casper-Hoeger” mention, the account name gets a generated placeholder that you can update. It is not another customers information. I have noted that this is confusing. Good luck with your project and let us know if you have any questions in the future.

Hi @guezs, we offer both free and paid plans. Our free plan comes with a trial of the paid features but is free to use for any amount of time. Would you please reconsider this 1 start review? Happy to jump on a call/chat and talk through where you felt misled if you would like to reach out through our live chat support on our website.

Hi, a customer going through your booking flow is able to select more than one service for a single appointment. We have a payment integration with Stripe. This integration is directly through our platform and does not require any additional plugins. This also allows you additional payment actions in the application interface. The integration does not require or work with WooCommerce payment gateways. Please reach out to our live chat if you have any additional questions. We are happy to help.

Hi @noobato1, we do offer a free tier that will provide all the basic functionality needed to book appointments (booking forms, email reminders, & payments). During the first 14 days of service we offer our premium features to you from our platform such as SMS, group booking, etc. Please feel free to reach out to our live chat support anytime if you have additional questions. Live chat support is offered to all plan tiers during normal business hours (US Based).

Hi @filmora, I just took a look at your site and things appear to be loading correctly. Can you let me know if you resolved an issue or updated any settings to get it loading? I can see that you are still on the latest version of our plugin. In the tags, you mentioned a 500 error. Were you seeing that on your site, on a wp-json endpoint, or on one of our endpoints at api.startbooking.com? Free free to reach out to our live chat support if you would prefer to discuss there.