Stefan Cotitosu

Hi @rudolfl,

Thank you for using Optimole. Yes, it resizes the images based on the?width?and?height?attribute of the?img?tag.

Based on the described scenario, the correct image size depends on the amount of space available in the <div> tag, in which case enabling the Smart Cropping feature should help.

Best regards,

Hi @yleveque,

Thank you for using Otter Blocks.

Following the screenshots and the provided URL, I checked the website, and the colors look as expected (screenshot).

The problem might have been due to the cache.

Best regards,

Hello @wordzebra,

We want to express our sincere apologies for the frustrations you’ve been experiencing. It’s never our intention to make things difficult for our users. We truly value your loyalty and the trust you’ve placed in our theme for your various websites.

I’d like to clarify that we have not recently removed any features from the free version of Neve that were previously available. Our goal is to continuously improve and provide value to our users without compromising the quality and functionality you expect.

However, I understand that there might be instances where certain updates or changes might cause unforeseen issues, and we are here to help. If you’re encountering issues with the theme, we strongly encourage you to open a topic in the support forum. This allows our dedicated support team to look into your concerns in detail and provide you with the assistance you need to resolve any issues as swiftly as possible.

Thank you for taking the time to share your thoughts, and we hope to turn your experience around with the continued use of Neve.

Best regards,

Hello @brendan1029,

We are truly sorry to learn about the confusion and frustration you’ve experienced with our plugin and the service you received.

We understand your concerns regarding the upgrade to the pro version and the uncertainty about our pricing plans in this case. It’s never our intention to cause inconvenience or confusion for our users. We’re currently in the process of updating the pricing on our website to ensure clarity and transparency regarding our offerings.

We take your feedback seriously, and we would greatly appreciate the opportunity to discuss this matter further and clarify the confusion around our pricing plans. We’re committed to finding a satisfactory resolution for you and ensuring that your experience with our products and team improves moving forward.

Please feel free to reach out to us directly through our website, and our dedicated support team will be more than happy to assist you and ensure your concerns are addressed.

Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

Best regards,

Hi @essexinteractive,

I’m sorry to hear about your negative experience with Optimole. Your feedback is very important to us, and we take such concerns seriously.

I noticed from your review that you may not have contacted our support team before posting. We highly encourage our users to contact us with any issues, as this often allows us to resolve them quickly and efficiently. I understand the frustration that can arise when things don’t work as expected, and I assure you that we are here to help.

Could you please provide more details about the issues you encountered, such as the specific configurations of your sites or any error messages you received?

Please let us know how we can assist you further and work towards turning your experience around.

Hi @johnwenger,

Thank you for the review, I’m glad to hear the theme suits your website.

Wishing you a great day ahead!

Hi @sotires,

Thank you for the review.

Wishing you a great day ahead!

Hi @mrftun,

Thank you for the review, I’m glad to hear the plugin works smoothly.

Wishing you a great day ahead!

Hi @thestorm2011,

Thank you for your interest in the Multiple Pages Generator plugin.

Yes, it is possible to generate products by following the same steps as for generating pages. These automatically generated products are mainly beneficial for enhancing your website’s SEO. They are viewable through their unique URLs, similar to generated posts and pages. However, unlike manually created ones, editing these products directly from the Dashboard -> Products section isn’t possible since they all inherit the templates used in the MPG project.

Best regards,

Hi @guenstig-kochenat,

Thank you for using Revive Old Post.

I recommend enabling the URL shortening option to prevent the described problem from happening. Here is a guide on how to configure it.

Best regards,

Hi @brerob1904,

Thank you for using Cloud Templates.

The issue might occur due to the Neve theme not being up to date. I recommend using Neve 3.7.5 and Cloud Templates 1.2.5. You can also clear the cache from the SG Optimizer after updating the theme and plugin.

In case the problem persists, please share the PHP and WordPress versions.

Best regards,

Hi @eljouaidin,

Thank you for using Feedzy and I’m sorry to hear about the difficulties encountered.

This definitely sounds like a bug or conflict, as Feedzy Free allows multiple fields of the import wizard to be edited, especially in the third step – Map Content.

Would it be possible to share a screenshot with the Step 3 of the import job for a newly created import as well as the PHP version your website is running on?

Best regards,

Hi @myuption,

Thank you for using Feedzy and for sharing more details about your use case.

Feedzy has the option to assign an existing category from your website to the newly imported posts. In case you have tried this already, and it doesn’t work with the integration you mentioned, would it be possible to share the name of the software you use for sharing the posts on social networks so I can register a feature request?

Alternatively, you can configure the import of Feedzy to save the posts as drafts. This way, when you publish them, the category is already assigned.

I hope this will help.

Hi @festanyol,

The sections mentioned are part of the Orbit Fox plugin and styled by the Hestia theme. Please make sure you install and activate the Orbit Fox plugin, which is available for free in your Dashboard -> Plugins (Add New plugin) page.

I hope this will help.

Hi @egornmore,

I’m happy to share that the reported issue was fixed in Neve 3.7.4.

Best regards,