stefanthefibreco

Please note: I was meant to state that we did not receive any ‘new order’ email from WooCommerce when either of the gift card purchases were made.

@ryanhungate I have already been in touch with Mailchimp support many weeks ago in which I have enabled ‘remote diagnosis’ and was told that your developers would look into the issue for me.

I have also provided a system report, but have not heard anything back since 14th February.

We are currently running Mailchimp Version 2.8 on WordPress.

We continue to have paying subscribers removed from our mailing list and changed to the status of ‘Non-subscribed’ receiving transactional emails only.

There has been 11 more cases in the past 7 days, which is awful for our business.

You need to reply to my open ticket with a solution. This isn’t just me experiencing this issue right now and it is increasingly frustrating.

Hi,

I’m unsure what that screenshot relates too?

I’m using Elementor to add the Visual Portfolio to a page, would this make a difference?

Thanks

@roxannestoltz thank you for your reply.

I was able to test the pro subscription of the plugin on their demo site, and was ale to add an additional text field as needed.

However when it comes to linking that text field to a specific product when adding it to the cart, that option does not appear to exist within the settings.

Is there more info on where this setting could be found?

Thanks

@rtjohnson Looking at the activity of some of the profiles that have been converted to non-subscribers, I can’t see any sign that they were affected by the cart abandonment automation.

I’ve tried many scenarios of purchasing products whilst selecting different opt-in buttons on the checkout, however I have not successfully been able to turn my subscribed emails into non-subscribed accounts.

At this point, I am out of ideas and so is Mailchimp support I believe. We pay a monthly subscription to use Mailchimp and all we see are subscribers being removed from our mailing list in which they have not opted-out to receive email marketing from us.

I don’t know where to look next when it comes to diagnosing the issue.

I thought I would also chime in here and say that we are also experiencing this issue daily in which Mailchimp support has recommended we start disactivating plugins and change back to the original storefront theme.

We’ve found it difficult to establish why exactly this is happening and have tried at least a dozen purchase attempts using multiple emails subscribed to our mailing list.

What we have found is that this is completely random, with the functionality of the ‘opt-in for email marketing’ often having no effect. We experience the status of subscribers changing daily, from ‘subscribed’ to ‘transactional emails only’,

We simply cannot operate as an e-commerce store when our subscribers are being converted to non-subscribers with often no fault of their own.

This is a really unfortunate incident that we feel will not be resolved in the short term and has no clear indication of where the problem lies with the Mailchimp plugin.

Thank you so much! That worked great ??

Thank you so much, that worked perfectly. I will check out the link, all the best ??

Your support is fantastic! Thank you so much ??

Best support for any plugin I’ve come across, thank you!

Your support is fantastic! Thank you so much ??

Best support for any plugin I’ve come across, thank you!

Hi, thank you for the reply.

This is a great example and works well, but is there an example set up on your website that would help with setting up the discount rules mentioned in my initial question?

Add ‘X’ to your cart and get 10% off ‘Y’ when bought together

Thank you

Ahh fantastic!

Both of those ways worked great when tested on the demo site you have!

Great stuff, you’ve been very helpful ??

Hi there,

Kits are often set up as ‘variable products’ due to the amount of colours and sizes we offer. For example: https://thefibreco.com/product/cloudspotter-tee/

The main issue we have is that we sell colours of yarn on a separate product, which affects stock levels across all products that feature that colour, but it doesn’t sync.

We also have the bigger issue of two wearhouses, one here in the UK, the other in the USA, so stock inventory is proving really tricky.

Maybe this is out of the question when it comes to a regular, out the box WooCommerce plugin/functionality.

Thank you for confirming, many thanks ??

That’s perfect, thank you so much!