StephanStraka

Hallo – thanks for checking back.

Unfortunately nothing has changed (3.2.1 installed). Is there a way do completely uninstall the plug-in and reload the custom fields, settings & database after reinstalling ?

Thanks again – have a great weekend !

cheers, Stephan

Hallo – do you need any other info ?

thanks, cheers
Stephan

Upgraded to 4.2.4 – problem remains unfortunately.

Hallo. Yes, the file has been uploaded to the folder.

Sure.

[{“label”:”wordpress”,”data”:[{“key”:”Site URL”,”value”:”https://imago-technologies.com.de”},{“key”:”Home URL”,”value”:”https://imago-technologies.com.de”},{“key”:”WP Version”,”value”:”4.2.2″},{“key”:”WP Multisite”,”value”:”No”},{“key”:”WP Language”,”value”:”en_US”},{“key”:”WP Debug Mode”,”value”:”No”},{“key”:”WP Active Plugins”,”value”:”17″},{“key”:”WP Max Upload Size”,”value”:”32 MB”},{“key”:”WP Memory Limit”,”value”:”40M”},{“key”:”WP Timezone”,”value”:”The timezone hasn’t been set”}]},{“label”:”server”,”data”:[{“key”:”PHP Version”,”value”:”5.3.29″},{“key”:”Software”,”value”:”Apache/2.2.29 (Unix)”}]},{“label”:”settings”,”data”:[{“key”:”Version”,”value”:”3.1.12″},{“key”:”DB Version”,”value”:”1″},{“key”:”Tickets Slug”,”value”:”ticket”},{“key”:”Products Slug”,”value”:”product”},{“key”:”Multiple Products”,”value”:”Enabled”},{“key”:”Registration Status”,”value”:”Open”},{“key”:”Registration Page”,”value”:”Default”},{“key”:”Uploads Folder”,”value”:”The upload folder exists and is writable”},{“key”:”Allowed File Types”,”value”:”.jpg, .jpeg, .png, .gif, .pdf, .xls, .xlsx, .zip”},{“key”:”WYSIWYG On Front”,”value”:”Yes”}]},{“label”:”pages”,”data”:[{“key”:”Ticket Submission”,”value”:”https://imago-technologies.com.de/support-submit-ticket/ (#7995)”},{“key”:”Tickets List”,”value”:”https://imago-technologies.com.de/support-rma/ (#7957)”}]},{“label”:”email-notifications”,”data”:[{“key”:”Sender Name”,”value”:”IMAGO Technologies”},{“key”:”Sender E-Mail”,”value”:”[email protected]”},{“key”:”Reply-To E-Mail”,”value”:”[email protected]”},{“key”:”Submission Confirmation”,”value”:”Enabled”},{“key”:”New Assignment”,”value”:”Enabled”},{“key”:”New Agent Reply”,”value”:”Enabled”},{“key”:”New Client Reply”,”value”:”Enabled”},{“key”:”Ticket Closed”,”value”:”Enabled”}]},{“label”:”custom-fields”,”data”:[{“key”:”Support Staff”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”Status”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:”},{“key”:”Ticket Tag”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback: taxonomy”},{“key”:”Product”,”value”:”Capability: create_ticket, Core: No, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (custom), Callback: taxonomy”},{“key”:”company name (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: Yes, Taxonomy: No, Callback: text”},{“key”:”contact person (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”email contact (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”telephone no”,”value”:”Capability: create_ticket, Core: No, Required: No, Logged: No, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”Imago Serial No (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”RMA ? (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: No, Taxonomy: Yes (custom), Callback: taxonomy”}]},{“label”:”plugins”,”data”:[{“key”:”Installed”,”value”:”Akismet by Automattic version 3.1.3, Awesome Support by ThemeAvenue version 3.1.12, Contact Form 7 by Takayuki Miyoshi version 4.2.1, Enable Media Replace by M?ns Jonasson version 3.0.3, WPBakery Visual Composer by Michael M – WPBakery.com version 4.6.1, Maintenance by fruitfulcode version 2.4, Really Simple CAPTCHA by Takayuki Miyoshi version 1.8.0.1, Revolution Slider by ThemePunch version 4.1.4, WPML Multilingual CMS by ICanLocalize version 3.1.6, User Role Editor by Vladimir Garagulya version 4.18.4, WordPress Importer by wordpressdotorg version 0.6.1, IE Enhancer and Modernizer by slangjis version 2014.0925.1858, WP-Sweep by Lester ‘GaMerZ’ Chan version 1.0.5, WPML CMS Nav by ICanLocalize version 1.4.4, WPML String Translation by ICanLocalize version 2.0.6, WPML Compatibility Test Tools by WPML Development Team version 1.0.1, WPML Translation Management by ICanLocalize version 1.9.5″}]},{“label”:”theme”,”data”:[{“key”:”Theme Name:”,”value”:”Smartbox”},{“key”:”Theme Version:”,”value”:”1.4.3″},{“key”:”Theme Author URL:”,”value”:”https://designarethemes.com”},{“key”:”Is Child Theme:”,”value”:”No”}]},{“label”:”templates”,”data”:[{“key”:”Overrides:”,”value”:”There is no template override”}]}]

Hey – thanks for reply.

I’m using the default file uploader.

Hello – similar problem : I can’t SEE uploaded files at all. You can attach and upload, but neither ticket-backend nor frontend show these attachments.

Any Idea ?

Thanks ! Cheers !