Stephan StylemixThemes

Hello @pat1701

Please make sure you have updated MasterStudy theme and MasterStudy LMS plugin to the latest versions.

While investigating, I was able to register/log in on your site. Let me know if I missed something, some screenshots or screen recording describing the issue would be helpful.

Thank you for choosing us,
Best regards

Hi @boxhamster,

When I checked your site via WP Theme Detector, it became clear that you are using a caching plugin ‘LiteSpeed Cache’. It can be the reason for the issue 2a. The plugin ‘TranslatePress’ you are using for translations also may arise incompatibility issue. Please note that we have only tested compatibility with LocoTranslate for single language and WPML for multilingual translations.

Can you please try by adding this piece of CSS code by navigating to Dashboard > Appearance > Customize > Additional CSS, it should resolve the 1st problem:

div#wpadminbar { position: fixed; }

When it comes to the issue 2b, our developers have already fixed that and the fix will be available in the next updates. You can follow Changelog in order to be informed about the updates.

Feel free to reach us once you have questions regarding our products!

Thank you for choosing us,
Best regards

Hello @piliblue,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a positive experience with our support team. It’s our priority to ensure that all your issues are resolved quickly and effectively, and we truly appreciate your kind words about our commitment to helping you. Your satisfaction means the world to us, and we look forward to continuing to support you!

Thank you again for choosing us,
Warm regards

Hi @r144n

Please make sure you have updated the plugin to the latest version and your system meets the system requirements of the plugin:

https://docs.stylemixthemes.com/masterstudy-lms/getting-started-1/system-requirements

Possibly, there may be an incompatibility between the plugins you have. So, please, try by deactivating third-party plugins which may arise the incompatibility issue.

If the issue still exists, contact to [email protected], we will check it urgently!

Thank you for choosing us,
Best regards

Hi @roanne

We are glad to hear that our plugin and support meet your needs. Your kind words motivates us to improve our products and services.

Thank you for choosing us,
Best regards

Hi @johncarre2

Thank you so much for your kind words about MasterStudy LMS! We’re thrilled to hear that you’ve had such a positive experience with MasterStudy and our support team.

It’s great to hear that MasterStudy stands out for you among other LMS plugins. Your feedback motivates us to keep improving!

Thank you again for choosing us,
Best regards

Hi @oneexception

We are glad to hear that we could assist you and our plugin is satisfying your needs! If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!

Thank you for choosing us,
Best regards

Hi @jazzpianopro

We’re delighted to hear that you’ve had such a positive experience with the Pro version of MasterStudy LMS. We work hard to ensure that our plugin is user-friendly, even for those who aren’t tech-savvy, and it’s great to know that you’re enjoying all the features it offers.

Thank you again for choosing us, we’re here to support you as you continue to build and design your courses!

Best regards

Hi @maximebrny

The duplication issue with Group element has been fixed in Cost Calculator Builder Pro version 3.1.95. Please update the plugin to the latest version.

You can follow the Changelog in order to be informed about the updates.

Thank you for choosing us,
Best regards

Hi @aaali

Since the text you mentioned is a static string, you can translate it via Loco Translate plugin.?Please check the documentation on how to translate static strings:

Translating Static Strings

Thank you for choosing us,
Best regards

Hi @chloe82

Please make sure you have updated the plugin to the latest version and your system meets the system requirements of the plugin:

https://docs.stylemixthemes.com/masterstudy-lms/getting-started-1/system-requirements

Possibly, there may be an incompatibility between the plugins you have. So, please, try by deactivating third-party plugins which may arise the incompatibility issue.

If the issue still exists, contact to [email protected], we will check it urgently!

Thank you for choosing us,
Best regards

Hi @volodymyrt

Please note that students can be added to the course by admin or by the instructor

Admin can manage students(add/remove…) by going through MS LMS > Courses > Manage Students from WordPress dashboard.

Enabling ‘Allow instructors to add students to their own course’ from ‘Profiles’ section of MasterStudy LMS settings allows the instructors to add students to the courses created by them. From the dashboard on the site, the instructors will be able add students by email or import them using CSV file to the course.

Thank you for choosing us,
Best regards

Hi @markuserdmann

We are glad to hear that you are satisfied with the support provided by our team.

We always strive to provide a valuable service, so it’s great to know that our careful approach made a positive impact. Thank you again for choosing us!

Best regards

Hi @lelemarea

Thank you so much for your amazing review! We’re thrilled to hear that you’re enjoying the experience and that it meets all your expectations.

We’re dedicated to continuous improvement, and your support motivates us to keep enhancing the platform.

Best regards

Hello,

Thank you for your message.

At the moment, it is not feasible to use shortcodes outside the calculator in the formula elements. However, we are always looking to improve our product based on user feedback.

If you’d like to see this feature added in the future, we encourage you to make a feature request on our board:

Feature Request Board

We receive many requests daily, and due to our limited resources, we prioritize features that receive the most votes from our users. The more votes a request receives, the more likely it is to be considered for future implementation.

Thank you for your understanding and for helping us improve our product.

Best regards