Stergos Zamagias

Hello @nealumphred,

I appreciate your positive review and that FireBox helped you easily create attractive popups!

Regards,
Stergos

Hello @eliterust,

Thank you for your review!

We’re glad to see FireBox fitting your needs!

Regards,
Stergos

Closing this support thread as the previous reply answers the question.

If you have any questions, feel free to reply or create a new ticket.

Hello Caracole,

Please edit your FireBox campaign, go to Advanced > Custom CSS, and add this CSS snippet:

.fb-{fpf fb.id} {
    z-index: 100 !important;
}

Replace number 100 with a z-index that is lower than your website’s menu in order to make the floating bar appear behind it.

If you need any help, please share your website URL.

Regards,
Stergos

Hello @warketing,

We’ve fully refunded your renewal payment. Please give it a few days till the charge appears on your bank account.

However, I want to note that we didn’t receive any technical problems on your initial support ticket. We replied within 3 hours of this ticket, never heard back from you, and want to note that we’re are always replying within 24 hours (and less as per your reply) as per our support working hours.

We’re here to help and always strive to go the extra mile for our customers.

Regards,
Stergos

I will be closing this ticket due to the aforementioned reasons.

If there’s anything else to add, please create a new ticket.

Hello @leesoon3,

The class “FormBlock” no longer exists in the latest update, and the file Blocks.php doesn’t reference it anywhere. I believe this is a caching issue.

Please try clearing your server-side cache (OPCache) if you have enabled or a similar service and it should resolve it.

Regards,
Stergos

I will be closing this ticket as the missing SSL is the culprit to this issue.

Hello @meldev,

The reason this happens is because you don’t have SSL enabled on your website.

The cookie is created with the “secure” flag and since your site uses non-SSL http version, the cookie cannot be created and the popup keeps appearing.

Once you set up an SSL certificate, the issue will be resolved.

Regards,
Stergos

@groovyq,

Thank you for your support! I appreciate it!

Regarding the padding issue, I’m not seeing any padding at the moment on your site, but i can share a CSS override that removes this padding for you. Please file a ticket here: https://www.fireplugins.com/contact/ and share the URL to your popup and I’ll contact you soon with the CSS snippet. ??

@groovyq,

I’m glad all’s resolved and your popups work as expected! ??

Could you please do us a BIG favor and give it a 5-star rating on the?WordPress Plugin Directory?to help us spread the word and boost our motivation?

Let me know if you have any other questions.

Stergos

@groovyq,

Here’s how to both close and set the required cookie when the “Get Five Free Chapters” is clicked.

Go into this button > On Click and set it to “Open URL” and clear the “URL” property. You’ll set the URL in the Javascript code below.

Also go into this button > Advanced > Additional CSS Class(es) and add: fb-close-redirect

Then go to Advanced > Custom Javascript and add:

FireBox.onReady(function() {
	const campaign = FireBox.getInstance({fpf fb.id});
	document.addEventListener('click', function(e) {
		let btn = e.target.closest('.fb-close-redirect');
		if (!btn) {
			return;
		}
		
		e.preventDefault();
		
		campaign.close();
		
		document.cookie = "firebox_{fpf fb.id}=1; expires=" + new Date(Date.now() + 15 * 60 * 1000).toUTCString() + "; path=/; secure";

		window.location.href = 'https://google.com';
		
		
	});
});

• Replace https://google.com with the Redirect URL

This will close the popup, set the cookie expire in 15 minutes, and redirect to the URL you want it to.

When you go back, the popup should be hidden ??

Stergos

I’m glad it’s resolved and that it was a caching issue. Cache may be a pain until you find it’s the culprit ??

As for the issue with the form, the Closing Behavior > “if the user closes the campaign” setting that’s set to “do not show the campaign again for 15 minutes” means that the popup won’t re-appear after it has been closed by the user. i.e. pressed the “X” button (close button) or pressed another button that closes the popup.

Pressing the “Get Five Free Chapters” doesn’t close the popup, hence why the popup re-appears ??

How Closing Behavior > “If the user closes the popup” works is by creating a cookie when the popup is closed for the defined period on the user’s browser which then lets FireBox know not to display the popup again for the set period.

Hello @groovyq,

Here’s the PopUp URL: https://mrpectus.com/firebox/woocommerce-new-visitor-sale/

The “Get Five Free Chapters” button is working, but the “Not Now” doesn’t. When you click it it doesn’t close.

The popup’s “Not now” button works perfectly and closes the popup, I assume you resolved this issue.

2.?The other campaign with URL:?https://mrpectus.com/firebox/woocommerce-new-visitor-sale-2/?appears on load on every page, when I set the conditions to appear only at the Privacy Policy page. I actually don’t want this to appear at any page, only when a user clicks?“Get Five Free Chapters”?from this URL?https://mrpectus.com/firebox/woocommerce-new-visitor-sale/. This campaign also appears unlike I created it.?https://imgur.com/nfr8b0V

If the campaign appears on every page despite having set a Display Condition, this could be a caching issues. Please review your caching plugin and clear any cache. Furthermore, check your server for server-side such (OPCache) and clear it as well. If the issue persists, please file a ticket here and provide me with a campaign ID that should appear only on the Privacy Policy page and a temporary admin account.

1. https://imgur.com/2MQhP6n –> The red rectangle is an extra space that I want to get rid of when my Pop Up appears. It appears on mobile too.

At the editor, there isn’t such extra free space. I would like to get rid of.

There appears to be some padding-top coming from the element with CSS Class “gb-inside-container”, I assume GeneratePress plugin, here’s the CSS that adds this padding-top:

.gb-container-3978fd18 > .gb-inside-container {
    padding-top: 224px;
    padding-bottom: 0px;
    max-width: 1200px;
    margin-left: auto;
    margin-right: auto;
}

2.?When I select?Get Five Free Chapters?button, it successfully leads me to the next form where I need to put the email to download. However, the PopUp reappears:?https://imgur.com/QYcUYGQ?and I need to close it again, to access the next form. How do I get rid of the second PopUp unecessary appearance?

If this popup has the Display Condition as described above, then it might be a caching issue, so please read the above answer. However, if you want to make the popup appear to the user until they fill in the form, you must use the “FireBox – Submitted Form” Condition. This helps display a popup to users that have or haven’t submitted a form.

Regards,
Stergos

Hello @groovyq,

I’m glad it’s working!

Regarding the on click setting, I assume you’re trying to make the “not now” button close the Popup when clicked. Please share the URL where the popup appears to take a look.

Stergos