stevecook6275

Any company that does not send out an email indicating that I will be charged for a subscription extension in advance, reeks to me as being deceptive, underhanded, crooked. That is my impression of your company. I was offered the refund and said yes. It was intention to contact my bank and dispute the charge.

I did.

I have a number of plugins I’ve purchased for myself and clients. Everyone one of them will send an email reminding me that they will be charging to renew the subscription. Barn2media, Woocommerce extentions, just to name a couple. Which gives me a reasonable amount of time to decide whether to continue with the subscription or not. Yours did not, you just charged with out any notification. When I saw that you did, I immediately went looking for how to cancel my subscription. I couldn’t even access my account with your company. Upon contacting your support, I was told that after logging in I’d see the MY Account option in the menu at the top right of the page. The My Account is not listed, and I sent a screenshot to that effect. I had to go online to search where I come across another individual unhappy with just being charged without any warning, mentioning how to get to the my account to cancel the subscription.

What would you think if you were in my shoes? No advanced warning of the charge to come, and when I find out, I can’t even cancel the subscription. I’m looking all over the place on how to do it. After everything was said and done. You support person, Michael, emailed me the follow: We will definitely be investigating why the account link isn’t showing for you, as it was for me. If it’s possibly not showing for others, then we have a site bug that we most definitely want to resolve.