stevenblake

Sorry, only just seen your other message that it is working when you view it. I can confirm it is now working on Chrome (possibly because I deleted and replaced the plugin with a fresh update). However it isn’t working on Microsoft Edge Browser, and this has been a previous issue that keeps happening. What can I do?

Hi Dylan, I’m not sure what information you want or where I get it from. I did build my own website using WordPress and Thrive Themes so am familiar with practical application just not the really technical language and programming. So can find things for you as long as you tell me where to look.

The issue is that I have used your software for some years, but it occasionally just stops working. I don’t know how long for as I am not regularly looking at the map. It isn’t that anything has been changed by me or I would know to look there first. Obviously auto updates happen! On this occasion I did do a rollback of drivers but that just crashed the whole site with an irrecoverable error. I even did a refresh to a previous copy of the website database. It still doesn’t show the map but does show that it is trying as the text relating to the headings is there. Please look at https://oldpain2go.com/map to see for yourself. I am desperate to get this up and running as there are several hundred people now not getting clients directed to them. When I do get any problems IONOS are very good and go in and fix it for me. This last time the representative did say your plugin wasn’t compatible but that could just have been the version I rolled it back to.

Steven