sthaker

I have nothing more to say.

Thanks for owning it, I’ll give you that.

Feedback is feedback, be it good or bad. A decent company wouldn’t fight back and make such large accusations, they would listen, take things onboard and look to improve their customer service.

The purpose of this forum is for customers to describe their experience and that’s what I did. One would expect this to be a motivation to improve the service delivered and raise this rating.

How would you feel if yet again one has made an assumption. I wasn’t disappointed with your work, I lost my work and the response I received was disappointing.

I don’t think it’s fair to put all customers into the same box, nor do I think it’s fair to call my subject line an accusation.

My subject line holds no tone and I had indeed lost all my work. Was I upset? No. Did you compare me to other, more grumpy writers, yes. Do I consider that good customer service? Absolutely NO! Is it right to categorise customers in this way? I leave that for the readers to decide.

Thanks at least for admitting that you made a mistake.

I reached out in the hope that we could go through a process of elimination. I had set up shieldpro with the tightest security and was keen to explore whether it was preventing updates from perhaps my theme, was it something I had configured and did it prevent updates on the premise that the plugin may have detected the update as malicious.

But rather empathise on this note, a very quick assumption was made as to the character of the person reaching out for help and support. It seems by your response, this assumption about my character remains.

Therefore, my rating remains given that I have been offered no solution, no retry and, it seems you have decided that I fall into the ‘bad customer’ category.

You appear to make a lot of assumptions about your customers and also referred to me as ‘he’ when in fact it is ‘she’.

I personally believe that you should rethink how you deal with your customers overall and try to view things from our perspective, maybe throw a little empathy into the mix while you are there and help people who buy from you.

But hey, I’m just a rejected customer, what do I know?

• This reply was modified 1 year, 10 months ago by sthaker.
• This reply was modified 1 year, 10 months ago by sthaker.
• This reply was modified 1 year, 10 months ago by sthaker.
• This reply was modified 1 year, 10 months ago by sthaker.