STINA Global

Hello dou321,

We would not recommend typing in the IP addresses directly, because these addresses can change. You can check the current IP address in the command line with “nslookup DOMAIN_NAME”. Here are the current addresses:

Please note that these IP addresses are up-to-date as of June 11 2018.

https://www.deutschepost.de
160.58.148.1
Port: 8443
Protocol TCP/UDP

internetmarke.deutschepost.de
149.239.124.81
Port: 443
Protocol: TCP

prodws.deutschepost.de
149.239.115.11
Port: 8443
Protocol: TCP/UDP

PS: Yes, the internetmarke.deutschepost.de uses port 443 and TCP, you are right. I will update the original post.

Please not that if this stops working at any time in the future, then the IP addresses have probably changed and you need to do the DNS lookup anew and send the new IP addresses to your host.

Let us know if this helped!

Hello dou321,

the following addressed need to be added:

IP: https://www.deutschepost.de
Protocol: TCP/UDP
Port: 8443

IP: https://internetmarke.deutschepost.de
Protocol: TCP/UDP
Port: 443

IP: https://prodws.deutschepost.de
Protocol: TCP/UDP
Port: 8443

Please let us know if this has fixed the problem for you, so that we can add it to our FAQ and help others who might have had the same problem!

Hello!

We have received a response. Their webservice works through port number 8443. Some hosting companies have this port blocked. We recommend that you ask your web-host if they are blocking this port, too. I’m not sure if they will unblock it on your request, but it wouldn’t hurt to ask.

If they cannot unblock the port then I’m afraid there’s nothing that can be done, unless you switch to another web-host.

Hello dou321!

Your problem seems to be related to the Deutsche Post Webservice itself. We have a suspicion on what the issue could be. We have contacted the Deutsche Post support team and will update you as soon as they answer.

Hello dou321!

Thank you for contacting us, now let’s try to fix your issue.

Do you know if you have the php_openssl extension enabled?

Hello headup!

We have confirmed that you indeed need additional access for purchasing Warenpost labels. This access can be gained by filling out the form on the following website:

https://www.deutschepost.de/de/w/warenpost.html

• This reply was modified 6 years, 7 months ago by STINA Global.

Hello headup!

We believe that this is has to do with your Portokasse account. By default you are not allowed/enabled to purchase Warenpost labels, for this you need to get access from the Deutsche Post.

We will have more information for you available next week and will reply to this thread to let you know about what exactly you have to do.

Hello herrurbach!

Could you please provide additional information on this issue? PHP errors, database errors, and your database type would help.

EDIT: Please send the error logs to [email protected]

• This reply was modified 6 years, 8 months ago by STINA Global.

Hello herrurbach!

I will try to replicate your problem, we never had this issue during development and/or testing. As soon as I have an answer I will reply to you here.