STONE5572

Camu,

Just got off the phone with my hosting support and they said that the plugin is trying to recall too much information when trying to access the Right Now tab. I was recommended to get another stat plugin…

James.

Camu,

I’m on phone with my hosting service now to see if they can do anything from their side. I’ll let you know how it goes.

James.

I have unlimited bandwidth on my server, so wouldn’t that prevent issues like that?

Thanks for help.
James.

Camu,

I’m using GoDaddy for the hosting, and my bandwidth is unlimited. Don’t know if that helps any.

Deactivated Jectpack and tried the Right Now tab twice and the error is still happening.

Is there anything else it could be?
James.

Camu,
Here is everything from that box. I hope it contains what you need to see. If you to see anything else please let me know.

Total Pageviews 103,868

DB Size 17.55 MB

Tracking Active Yes

Javascript Mode Yes

Tracking Browser Caps Yes

Auto purge No

Oldest pageview February 15, 2013

Geo IP September 10, 2013

Camu,

I know you’re going to hate me over this one, but where exactly is the ‘SlimStat table’ so I can look?

I apologize for being more of a newbie to most of this.

Also, I too am running the a child theme on my Responsive theme just as Izzaboo. I don’t know if that would mean anything different, and the css in mine is very, very minimal (only color-type css changes).

Thanks,
James.

Camu,

So this is a Jetpack error and not a SlimStat error? Even though it didn’t start till after I updated to 3.3.3 from the previous version?

Please remember I am learning as we go, so it’s a little tough for me to keep up sometimes.

Thanks for the help,
James.

The Jetpack stats are working just fine. This error only happens when I click the Slim stat button on my admin bar of my dashboard or if I click the Right Now tab located in it’s drop-down menu.

Could it be, that is not the correct error log that I pasted? Most all of this is way above my head so any type of direction would is most appreciated.

Thanks for the help,
James.

I am using the Responsive theme (free version) and the only other stat plugin that’s running is the Jetpack stats and that’s it.

Camu,

I got the error logs running now and this what just showed up in there after trying to access the Right Now tab.

[Tue Sep 10 10:23:04 2013] [10004203] [fcgid:warn] [client 216.135.103.141:53236] mod_fcgid: read data timeout in 120 seconds, referer https://www.grocerycomping.com/wp-admin/admin.php?page=stats
[Tue Sep 10 10:23:04 2013] [10004203] [fcgid:warn] (110)Connection timed out: [client 216.135.103.141:53236] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer https://www.grocerycomping.com/wp-admin/admin.php?page=stats

All of the above is way over my head, so any help at all would be greatly appreciated!!!
James.

Camu,

I’m in my FTP right now and the only error log file I have is one called .errordocs. Somehow I don’t think that is the file I was needing to look at. I just enabled my error logs but I think it will take 24 hours to start viewing them. I am duplicating the error right now so it can get logged. I guess I will return tomorrow with whatever I can find.

Thanks for the help,
James.

Camu,

I believe I have access to them. Not 100% sure though. Could you tell me exactly what to look for and I’ll see what I can find in my FTP.

Thanks for the quick reply,
James.

Camu,

Yes, I am assuming it did. The WhoIs button is working just fine now. Thanks so much!

Have a good day,
James.

Opajaap,

Called my hosting provider and they added the the temp directory and now everything seems to be back in order. Thank you so much for your help and pointing me in the right direction!

Have a good day,
James.

Opajaap,

Thank you for the help. I am calling my hosting provider now and will get back with you afterwards.