storepro

Hi @jdahlbom ,

Currently, our plugin does not support the requested feature. As we discussed via chat, we need to achieve this requirement by customizing the plugin, which falls under our custom development services. As per our chat discussion, once you confirm, we can create a custom plugin for you based on your requirements. Therefore, I am marking this support thread as resolved now.

Please let me know if you need further assistance or if there are any additional questions or concerns.

Thanks

HI @thomasltn ,

I’m sorry to hear that you’re experiencing issues with email delivery.

We have tested the plugin on our test site and found no issues with email sending. Please check if your website’s Cron jobs are enabled. You can test this by using the WP Crontrol plugin.

We recommend deactivating the Subscriptions Renewal Reminders plugin and then activating it again (Note: There’s no need to delete the plugin). After reactivation, please check if the renewal_reminders cron is showing on the cron schedule table [ https://prnt.sc/yC_fUASHIi6H ]. If the renewal_reminders cron is showing, then emails should be sent from your website.

Please let us know the results of your testing!

Thanks,

Hi @nazelig4,

1- Yes, you don’t need the WP Crontrol plugin. That plugin is only necessary to verify whether cron jobs are working on the website. It allows you to view all cron events along with their arguments, recurrence, callback functions, and when they are next due. So you can remove the WP Crontrol plugin from your websites.

2- Yes, manual sync only needs to be done once. If there are any issues with subscription renewal emails not being sent, you can try syncing subscription data manually. Normally, once we perform a manual sync, any new subscriptions will automatically sync the data in the database when the subscription is created or any changes occur in the subscriptions.

We would greatly appreciate it if you could share this experience on https://www.ads-software.com/support/plugin/subscriptions-renewal-reminders/reviews/#new-post.

Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

Thank you!

Hi @nazelig4,

I’m sorry to hear that you’re experiencing issues with email delivery.

We have tested the plugin on our test site and found no issues with email sending. Please check if your website’s Cron jobs are enabled. You can test this by using the WP Crontrol plugin.

We recommend deactivating the Subscriptions Renewal Reminders plugin and then activating it again (Note: There’s no need to delete the plugin). After reactivation, please check if the renewal_reminders cron is showing on the cron schedule table [ https://prnt.sc/yC_fUASHIi6H ]. If the renewal_reminders cron is showing, then emails should be sent from your website.

Please let us know the results of your testing!

Thanks,

Hi,

I wanted to take a moment to express my gratitude for bringing the issue with our plugin to our attention. Thanks to your feedback, we were able to identify the problem and address it in the most recent version..

We have resolved the issue with the Rate and Review notification causing the admin HTML to be invalid in the latest version of our plugin, version 1.2.0. To fix this problem, please update the plugin to the latest version.

If you have any further questions, feel free to reach out, and we’ll be happy to assist you.

We would greatly appreciate it if you could share your experience on https://www.ads-software.com/support/plugin/subscriptions-renewal-reminders/reviews/#new-post

Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

Thanks,

Hi @grapestain,

Thank you for taking the time to report the issue you’ve encountered with our Subscription Renewal Reminders plugin. We appreciate your keen observation and bringing it to our notice.

Our development team is already at work, and we are committed to addressing this concern in the next version of the plugin. Your feedback is invaluable to us, and we aim to continuously improve our product for a better user experience.

We’ll keep you posted on the progress and release of the updated version.

Thank you again for your understanding and patience.

Hi @tpitserv,

We have tested our latest version of the Renewal Reminders plugin and confirmed that the plugin is not sending renewal reminder emails to customers before the notification date set on the backend. We suspect that the issue on your end may be due to a database synchronization problem with our plugin.

To ensure that the database is synced correctly with the latest active subscriptions, we recommend performing a manual sync from your end through the plugin settings. If you encounter any issues with renewal reminder emails, please initiate a manual sync. Additionally, if you make any changes to the plugin settings, please perform a manual sync from your side to ensure that all data is up to date in the database.

Thanks

Hi tpitserv,

We have tested our latest version of the Renewal Reminders plugin and confirmed that the plugin is not sending any renewal reminder emails to canceled subscriptions. We tested and confirmed that the plugin will not send any renewal reminder emails to subscriptions with statuses such as canceled, expired, pending-cancel, and on-hold. Our plugin is only sending renewal reminder emails to active subscriptions.

In your case, we believe the issue occurred because the canceled subscription ID was not removed from our Renewal Reminders plugin database. To synchronize the database with the latest active subscriptions, you will need to perform a manual sync from your end via the plugin settings. If you are facing any issues with renewal reminder emails, please initiate a manual sync. Additionally, if you make any changes to the plugin settings, please perform a manual sync from your side to ensure that all data are up to date in the database.

Thanks

Hi @tpitserv,

I am sorry to hear that the Renewal Reminder plugin sent a reminder when it was not due. We recently released the latest version of the plugin, and during testing, we found that the plugin’s functionality was flawless. However, our team is currently investigating the issue, and I will keep you updated once they provide further information on the situation.

In the meantime, could you please confirm if you are running the latest version of the plugin? If not, please update the plugin to the latest version. Additionally, it would be helpful if you could perform a manual sync from your end via the plugin settings. This will ensure that the database of our plugin only includes active subscriptions. Also, please verify that the user does not have any other subscriptions on your site.

Please let me know if you need any further assistance or information

Thanks

Hi @tpitserv,

I am sorry to hear that the Renewal Reminder plugin sent a reminder email to a canceled subscription. We recently released the latest version of the plugin, and during testing, we found that the plugin’s functionality was flawless. Nonetheless, our team is currently investigating the issue, and I will keep you updated once they provide an update on the situation.

In the meantime, could you please confirm if you are running the latest version of the plugin? If not, please update the plugin to the latest version. Additionally, it would be helpful if you could perform a manual sync from your end via the plugin settings. This will ensure that the database of our plugin only includes active subscriptions.

Please let me know if you need any further assistance or information.

Thanks

Hi @razorfrog ,

We are delighted to announce the launch of our Renewal Reminder Pro version plugin! You can now purchase the plugin by visiting the following URL:

Renewal Reminder Pro Version Plugin – Buy Now

If you have any questions or need further assistance with the purchase process or plugin usage, please feel free to reach out to our support team. We are here to assist you every step of the way.

Thanks

Hi @razorfrog ,

We are excited to inform you that the Pro version of our plugin is set to launch tomorrow. However, we encountered a slight delay due to the discovery of some minor bugs in the Pro version. Please accept our sincere apologies for any inconvenience caused. The good news is that we have successfully resolved these issues.

We have planned to offer the Pro version at an affordable price of $49 for one year of support and updates. This will provide you with access to premium features and ongoing assistance from our dedicated support team.

As soon as the plugin is officially launched, we will share the purchase link with you. You will be able to take advantage of all the added benefits and features that the Pro version has to offer.

Once again, we sincerely apologize for the delay, and we greatly appreciate your understanding. We are committed to providing you with the best possible product and service.

If you have any questions or require further information, please feel free to contact us. We are here to assist you in any way we can.

Thank you

Hi @razorfrog ,

We apologize for the delay in our response. Currently, our team is diligently working on the pro version of the Renewal Reminder plugin. We are pleased to inform you that the development is almost complete, and our teams are conducting final quality assurance checks. Once the quality assurance process is successfully passed, we plan to launch the pro version of the Renewal Reminder plugin early next week.

We appreciate your patience and understanding throughout this process. We will keep you informed of any updates regarding the launch of the pro version. If you have any further questions or concerns, please feel free to reach out to us.

Thanks

Hi @razorfrog ,

We apologize for the inconvenience, but our free version of the plugin does not offer the option to change the email address for renewal reminder emails. In the free version, the default site admin email address will be used. However, in our premium version of the plugin, we provide the flexibility to change both the from email address and the email sender names.

If you are interested in upgrading to the premium version of our plugin, please let us know.

Thanks

Hi @uldix ,

Thank you for your valuable feedback on our plugin. We greatly appreciate your input and are committed to continuously improving its functionality. Our team is currently working on enhancing the plugin and incorporating the suggested improvements into the upcoming version. Additionally, we are developing a paid version of the plugin to introduce additional features and enhancements. Fyi : the given youtube link is not working.

To address any potential issues with auto sync, we have implemented manual sync options. This allows customers to easily synchronize data in case of server-related errors or website issues. We believe this feature will provide flexibility and convenience to our users.

In response to your suggestion, we will be adding an FAQ section to the plugin documentation. This will help users find answers to common questions and further enhance their experience with the plugin.

We would like to express our gratitude once again for your valuable review. Your feedback will not only benefit us but also contribute to the increased usage and satisfaction of other customers.

Thank you for being a part of Team Store Pro.