storepro

Hi @aledef

I’m sorry to hear that you’re having issues with email delivery.

It appears that you have created new support topics, and we will continue to communicate there.

Thanks

Hi @tpitserv ,

I’m writing to express my sincere gratitude that the issue you reported to us has been resolved. I’m glad that we were able to provide a solution that met your needs and addressed your concerns.

 We would love it if you shared this experience on
https://www.ads-software.com/support/plugin/subscriptions-renewal-reminders/reviews/#new-post

Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

Thanks

Hi @tpitserv ,

Thanks for reporting the issue!

I’m sorry to hear that you’re having issues with email delivery.

By checking your screenshot we can’t see our plugin scheduled corn events listed on your site so that is why the email is not sending from your site. We have tested the plugin from our test site and there is no issue with email sending.

We recommended deactivating the?Subscriptions Renewal Reminders?plugin and activating it again(*Note: No need to delete the plugin). Then check the renewal_reminders cron is showing on the cron schedule table https://prnt.sc/yC_fUASHIi6H.

Let us know ,after your testing!

Thanks

Hi @kilgoredude ,

Thanks for contacting us with your request for help. We’d be very happy to help you out.

The free version of the plugin will not be providing any additional shortcode/placeholder. If you need an additional shortcode/placeholder version, we will need to customize the current plugin. Customizations of plugins will be charged to customers.

Also current our plugin is not using any custom actions/hooks, We are only using defualt woocommerce / woocommerce subscritions hooks/actions.

Please email [email protected] with your requirements, and we will send you a quote based on that information.

Thanks

Hi @micheldesevigne ,

The free version of our plugin does not include .pot files because we need to do more development on it, so if you need the complete version you will have to pay.

As of now, our plugin code does not block any type of translation; if we need to translate the plugin, we will need to create .pot files inside of the plugin.

Thanks

Hi @micheldesevigne ,

Thanks for contacting us with your request for help. We’d be very happy to help you out.

The free version of the plugin will not work with translation plugins. If you need a translated version, we will need to customize the current plugin. Customizations of plugins will be charged to customers.

Please email [email protected] with your requirements, and we will send you a quote based on that information.

Thanks

• This reply was modified 1 year, 11 months ago by storepro.

Hi @axelite ,

I am glad we were able to help you today and we so appreciate your business. We would love it if you shared this experience on
https://www.ads-software.com/support/plugin/subscriptions-renewal-reminders/reviews/#new-post

Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

Thanks

Hi @axelite ,

Thank you for your valuable suggestion. We will check the possibility first and if it is feasible, we will include it in the next update.

We checked our plugin, and currently, it does not send admins any reminder emails. Administrators who have subscriptions on their website will receive emails reminding them to renew them.

Thanks

Hi @axelite,

Date format changes and content translations fall under custom development. If you are interested, please contact [email protected]. We will provide you with an estimate of the development time and cost.

Thanks

Hi @wplove3268

The renewal reminder email template style has been changed to match the default woocommerce email template based on your suggestion.

I am glad we were able to help you today and we so appreciate your business. We would love it if you shared this experience on
https://www.ads-software.com/support/plugin/subscriptions-renewal-reminders/reviews/#new-post

Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

Thanks

Hi @gaffercanberra ,

I hope the issue has been resolved now, we were able to help you today and we so appreciate your business. We would love it if you shared this experience on
https://www.ads-software.com/support/plugin/subscriptions-renewal-reminders/reviews/#new-post

Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

Thanks

Hi @wplove3268

Thanks for writing back and confirming that it is working fine now. I am glad we were able to help you today and we so appreciate your business. We would love it if you shared this experience on
https://www.ads-software.com/support/plugin/subscriptions-renewal-reminders/reviews/#new-post

Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

Thanks

Hi @wplove3268

The issue has been resolved on the latest update, 1.0.7.

Let us know if you have any further questions, we will be happy to assist.

Cheers!

Hi @wplove3268

Thanks for reporting the issue!

We are checking the possibility to use WooCoommerce Email color settings on the Renewal reminder email. We will send you an update as soon as possible.

Thanks

• This reply was modified 2 years, 4 months ago by storepro.

Hi

@wplove3268

Thanks for reporting the issue!

I’m sorry to hear that you’re having issues with the “FROM” address.

We are working on the issue right now we will send you an update as soon as possible.

Thanks