strategia

closing

• This reply was modified 2 years, 4 months ago by strategia.

Thank you for quick response. I tried another plugin and got it working but left them both active for the nun to try too.

When I saw your reply I tried again and the button worked for me too so I disabled the other plugin to test if it was influencing working but it was not.

I don’t know why it was not working last night but now it is working.

Thank you again.

Blood sweat and tears

I bit the bullet and now it’s working fine again.

I found an old backup and took out all the files (no database) zipped them and uploaded the zip via cpanel file manager. Once the zip was there, I deleted everything from the folder except the new zip which I then unzipped.

Unfortunmately, for some reason the wp-config had no specific details (it looked like the startup WP file). I hunted around and found an old version and uploaded it via FTP. It connected to the DB and so I was able to update everything, because…

…the bloody Dashboard was working again!

Thank you for all the effort you made.

• This reply was modified 3 years, 10 months ago by strategia.

Not exactly the same group of plugins but a combination of the same ones.

In any case, I remotely (FTP) renamed the plugins directory to disable all plugins and it made no difference.

I will report what Namecheap says about the cache.

Thank you again

The cache has been cleared many times and many different browsers have been tried with cookies cleared. I have cleared the cache via the plugin and I’ve removed the plugin.

I have not tried asking NameCheap, my hosting, so I will try that later today. This issue is not showing on other sites on that same shared hosting, though.

Thanks for your help

• This reply was modified 3 years, 10 months ago by strategia.

https://jmp.sh/d7EJaqX

following the initial report, I asked for the file to be deleted. 2 total scans of the account later it seems to be clean. WP Health Check also reports everything is working correctly but still the Dashboard remains unformatted.

We’ve run AV scans on whole account and there is nothing new there. I’ve downloaded my problem site to my PC and scanned it “No threats found”.

There’s not much I can access on the WP Master List as my Dashboard is practically unusable so am leaning towards you specific suggestions (replacing WP folders and files) but am worried that they will break the site from its databases.

-wp-admin and wp-includes directories… is there anything there particular to my site that I need to include before replacement?

-plugins- can be deleted and replaced but not via the Dashboard. Is that good enough or do I need to replace them via the Dashboard (I am thinking, yes)

-replace all wp core files … is this safe to do or do I need to alter the new ones?

-wp-config seems clean and it definitely needs modification to maintain connection with a new version.

There is no PHP file any uploads folder.

We found no PHP files nor suspicious files in the root directory after running two scans and manually deleting old file.

——
While I wait for your response, I am planning to delete all files from the URL folder and upload a backup zip from a few months back but not do anything to the database. I’m hoping that will give me back the Dashboard from which to replace the plugins.

Really appreciate your help here.

thanks tp but could you b e more specific for me please. I have already reported above on what I could do from that Master List as I am hampered by the Dashboard not formatting. As a result, much is not accessible to me.

For example I managed to get Health Check installed and run but it reported no problem.

Do you know how I might be able to get the dashboard to format? Then I can try some of the other instructions on the Master List.

unfortunately, the dashboard is not formatting so I can’t really do any admin. If there was any automatic back up set in the plugin, I can’t recall doing that.

My attention was drawn to that folder by a notification from NameCheap saying that their virus scan flagged that file. I didn’t even recognize the folder until I had a look. https://jmp.sh/oyD4mkW that’s the contents at the moment without the zip file they quarantined.

If the plugin is making its own backups, would you expect to see others in that folder? I am suprised that there are only files from 2019 because I thought it was installed long before then.

That’s the weird thing; I haven’t made changes to the site for months other than keep WP and plugins up to date. I may have run my own manual scans but I don’t think so. This is the state of my dashboard https://jmp.sh/APEPr3Q

Any help, folks?

Thanks guys, they certainly look ugly. I really appreciate your feedback. I will continue to rely on Wordfence and regular backups!

I also tried setting up a new category and connecting the same 3 to it. The new category with the same 3 pages in it also returns an error 500 (today it’s back to the error page).

So I am not convinced that this a random issue. The same Directory pages throw the 500; my concept of random leads me to feel that a variety of Directories should be throwing 500s at “random”.

Is that not a logical view?