Siera

Thank you so much for sharing your experience, Kenn! We’re thrilled to know our custom domains feature has helped you get around those pesky adblockers and gain more subscribers! We find it to be a hit with many of our customers.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thank you for taking the time to share your experience,?@helenxmas.

The jiggly notification indicates that you still need to connect your website to use OptinMonster and will go away once that step is completed. There are other notifications to encourage you to upgrade, of course, but the wiggle in particular will stop after that step to get started is completed.

We do apologize this wasn’t your experience and would still be happy to assist you in disabling the notification feature if you’d like to give us another try. Just reach out to our support team directly and we’ll be happy to assist you.

Thank you again for your feedback, and we wish you luck with your future endeavors!

Thank you so much for sharing your experience, @karpushchenko! We’re thrilled to know our team was so quick to help recently and got you back on track.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Thanks for sharing your feedback, @niseadel. You’re right, all our plans require an account and credit card to start and have specific pageview limits and features available to them.

It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.

We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
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Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.

Please don’t hesitate to reach out with any further questions or concerns.

Thank you for taking the time to share your experience,?@ttaylor222. We’re sorry that you’re finding our notifications a bit intrusive and distracting, and we apologize for the frustration this has caused you.

The jiggly notification indicates that you still need to connect your website to use OptinMonster; an important step to get started. The jiggly notification will go away once that step is completed.

We’d really like to help get this sorted! Would you mind following the steps from the notification to verify that it stops the jiggle? And if not, please reach out to our support team directly. We’ll be happy to assist you in disabling the notification feature.

Thank you for your feedback, and we look forward to resolving this matter for you as soon as possible.

Thank you so much for sharing your experience, @koronis! We’re thrilled to know the campaign we built for you was exactly what you were hoping for! We find our campaign creation service to be a hit with many of our customers.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Hi @vuumar,

You’re right, all our plans, including the free version, require an account and credit card to start which is common for premium software providers.

We understand the need to control when and if your card is used, which is why you have the ability to manage these settings within your account preferences, which can be found here:?https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
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Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

Although we weren’t a good fit for you, we’re glad you found an alternative that meets your needs. And we invite others to compare OptinMonster Alternatives and see how our features compare to other products at: https://optinmonster.com/compare/

We hope these options will give other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform. Please don’t hesitate to reach out with any further questions or concerns.

Thank you so much for sharing your experience, @albie2011! We’re thrilled to have your support.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

• This reply was modified 1 year, 4 months ago by Siera.

We’re so glad we have your support @twistedgaming!

If you haven’t already, we invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

That’s wonderful news, @themindylist! I’m so glad Becca could help and you’re able to dive into OptinMonster even further.

If there’s anything else we can help with in the future, please let us know. We are always here for you and look forward to helping you in every way we can!

Thanks for catching my mistake, Jan, and apologies! You’re right, I should NOT have asked for the email address and had originally intended to ask for their website URL. You can tell my coffee hasn’t kicked in???.

As you mentioned, we’d like to work directly with these customers to ensure they have successfully moved from their free plan to the paid plan selected.

@themindylist and @jdembowski, please reach out on our docs page, as mentioned by Jan, or our Contact page at?https://optinmonster.com/contact-us/ so we can assist in the appropriate manner.

Hi,

Thanks for reaching out to us about your recent upgrade purchase. We apologize for this upgrade confusion and are happy to work together to get this sorted.

To investigate further and assist you more effectively, please provide us with the email address associated with your OptinMonster account.

Once we have this information, our support team will look into the issue and ensure that your account is properly upgraded to the membership level you paid for. We’ll then reach out from our support address to the email on file in your OptinMonster account.

We appreciate your patience and look forward to further working with you!

Thank you for sharing your feedback, @otshelnik-fm , and expressing your concerns regarding the All-in-One SEO Pack (AIOSEO) plugin setup and OptinMonster download. We apologize for any frustration caused, as we intend to provide helpful features to assist you in achieving your goals more efficiently.

We understand the importance of having control over the plugins and features installed on your website. That’s why, during the setup process, you can review and adjust the add-on selections before proceeding. Additionally, we strive to be transparent by providing a list of the plugins and add-ons that will be downloaded, which can be found at the bottom of the screen shown here, https://a.supportally.com/i/K9MvYi. We recognize that this information could be easy to overlook, especially when you are excited about trying something new.

If you have any further concerns or require assistance removing OptinMonster, please do not hesitate to contact our support team. We are happy to help.

Once again, we appreciate your feedback and will certainly keep your feedback in mind for the future.

Thank you so much for sharing your experience, @cyberchoices ! We’re thrilled to know you’re finding everything you need with OptinMonster.

If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Hi?@entik,

Thanks for sharing this feedback. You’re right, all our plans require an account and credit card to start and have specific pageview limits and features available to them.

It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.

We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here:?https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
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Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform. Please don’t hesitate to reach out with any further questions or concerns.