stylise

The order status automatically changed from “pending payment” to “processing” without a Stripe charge note or any charge ID.

If I remember correctly, pending payments move to processing once they have been paid for, or to cancelled if 30 minutes has passed without payment.

Hi @3sonsdevelopment,

This only happens when initiating a refund from the WooCommerce side.

Yes, only with Stripe. Do you have an email address I can send the system report to?

It appears to be working properly now, thanks for having a look.

Sure thing, email address?

Edit: Sent

• This reply was modified 3 years, 10 months ago by stylise.

That did it! Thank you very much for your assistance.

I disabled all the js/css optimization settings in WPFC and excluded the jquery manager plugin as well. It didn’t seem to fix things.

I’m not sure what you mean by excluding everything under wp-includes.

I did try that and it didn’t change things. I re-enabled the plugin to troubleshoot further. Here’s the page in question: https://bit.ly/3kt0dZU

Very well, thank you for looking into this!

I’m using a plugin that allows me to create custom user roles, and assign a “tax class” to them. In this case, I have the roles tax class set to zero rate, which I assumed pulled information from the WooCommerce zero rate tax settings.

In my OP I linked to a screenshot of my zero rate tax settings. There’s an option as to whether or not taxes should be applied to shipping. The user role plugin does interpret zero rate correctly for products upon checkout, but only charges tax on the cost of shipping.

These are the tax settings for all products–
https://snipboard.io/x7Ioe1.jpg

Because of this, I thought that it may have something to do with WooCommerce more so than the user role plugin.

Edit: I’m using the premium version of this plugin–
https://www.ads-software.com/plugins/elex-woocommerce-role-based-pricing-plugin-basic/

• This reply was modified 4 years, 1 month ago by stylise.

My mistake. Thanks for looking into it, I appreciate your help!

I have tax automation disabled because I’ve set them up manually to only charge tax for sales in the state that we operate from.

Taxes are working fine. The only thing that isn’t working is zero rate roles being charged tax on shipping when I have that setting disabled. That setting comes directly from the WooCommerce Shipping & Tax plugin.

https://snipboard.io/Z0T3Ac.jpg

So as far as you can tell, my settings are as they should be and this issue doesn’t have to do with this plugin?

Here’s my tax settings–
https://snipboard.io/XKGfSy.jpg

I am also using an additional plugin to allow for role-based pricing, and within that the role in question is set to use my “zero rate” settings. This is working as expected apart from tax applying to the cost of shipping.

I’d like to confirm that it is not an issue with my settings or the “WooCommerce Shipping & Tax” plugin itself.

Thank you kindly for your assistance.

Hey sorry, I didn’t receive and email notification when notifying me of your initial response.

I am seeing that a specific user role is being charged tax on SHIPPING, even though that role is set to ZERO RATE. Tax isn’t being charged for products with a standard tax class.