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Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Ultimate Member 2.9.1 not sending email notifications

Thread Starter suavekajko
(@suavekajko)

4 days, 5 hours ago

Hi! Yes, I am filling out the registration form on this page.

I disabled the “action scheduler” and triple checked all the email settings, everything is 100% correct.

I will follow the rest your instructions and get back to you in the next 2-3 days. Thank you for your continued support. I would really like to figure this out!

Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Ultimate Member 2.9.1 not sending email notifications
Thread Starter suavekajko
(@suavekajko)

5 days, 9 hours ago
Ok, I installed the WP Mail Logging plug-in.

I ran 2 tests after installing it:
1. I filled out the form on my contact page https://mustard.ca/contact-us/ which uses an Elementor form. This email was logged properly by WP Mail Logging.
2. I filled out the Ultimate Member form on this page https://mustard.ca/wholesale-information-login/. This email is not captured in by WP Mail Logging.
So it sounds to me like the Ultimate Member plug-in is not actually dispatching any emails.

I really don’t think that this is an issue on the recipient end because I tried using several email addresses and none of them are getting any email notifications from Ultimate Member.

Please see my screenshot: https://drive.google.com/file/d/1L7aDbZpT0JAmfvrgsdgsWxWWpo_spzdo/view?usp=sharing

I really appreciate your help!!
- This reply was modified 5 days, 9 hours ago by suavekajko.
- This reply was modified 5 days, 9 hours ago by suavekajko.
Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Ultimate Member 2.9.1 not sending email notifications

Thread Starter suavekajko
(@suavekajko)

5 days, 11 hours ago

Originally when I installed Ultimate Member, I did NOT have the WP Mail SMTP plug-in installed.

I installed the WP Mail SMTP plug-in because that was one of the troubleshooting tips I found on the Ultimate Member support website.

I tried disabling this plug-in just now… but I am still not getting emails.

Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Ultimate Member 2.9.1 not sending email notifications
Thread Starter suavekajko
(@suavekajko)

5 days, 13 hours ago
Hello @yuriinalivaiko and thank you for your reply!

I enabled “Action Scheduler” as you suggested. Then I filled out the registration form on my website and went to Woocommerce / Status / Scheduled Actions. Please see my attached screenshot. It looks like there are 2 items logged here by Ultimate Member. However, I am still not getting any email notifications.

Link to screenshot: https://drive.google.com/file/d/12Pwb9j4cosaGCnvS5cJ69i9MR4NVkiFP/view?usp=sharing

So, does this mean that Ultimate Member is dispatching 2 emails?
- This reply was modified 5 days, 13 hours ago by suavekajko.
- This reply was modified 5 days, 13 hours ago by suavekajko.
- This reply was modified 5 days, 13 hours ago by suavekajko.

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