suefenton

I agree, well done for the Support, Talent and TCG Developers *****

I also still have the issue and can’t replicate it myself. I want to stay with TCG but this is enough to try a different courier with a plugin that works without hassles. @talenttcg is it possible to ask the author to do a fix to make the suburb field compulsory, and see if that sorts this issue out for some users? My field is definitely not compulsory, I don’t get an error message if it is left blank. Unfortunately using TCG through uAfrica does not work well with Woocommerce for calculating shipping correctly, already tried it before this plugin.

@talenttcg This issue is not resolved, is there anything you can do to fix the plugin please?, I have had several more orders that did not add the shipping to the order after the customer had checked out, even though some say the shipping price was displaying. It could be several issues – either they are not putting in the SUBURB (that’s why I previously asked if it could be made a compulsory field), or they tick/untick the insurance box and the page does not refresh to recalculate. When I try to reproduce the issue, I know how it operates so I wait for it to recalculate, or force refresh, but the customer doesn’t know to Refresh. I don’t know which step they are missing out. I do have the option to ‘collect in-store’ but these customers say they checked the shipping option. It seems other plugin users are having the same issue.

I’m also having this same problem, update did not cure it.

I’ve had this happen twice and I thought it was because the customer had not put suburb (this field is added by the TCG plugin and not compulsory), but customer had put the town (compulsory woocommerce field). I posted a couple weeks ago to ask how to make the Suburb field compulsory. That may be the cure for no shipping calc. No answer yet.

@terrytsang, this is exactly what I’m looking for, thank you, but I’m new to web building and am teaching myself. Where do you insert this code?