suitsjen

Yes! I’m not sure I understand what I did differently on the two websites, but it works now! Thank you!

Thank you for the quick response. I hope you can find a way to fix the conflict with Jetpack because your plugin is otherwise beautiful, easy to use and worth upgrading to the premium version.

But there is still an issue on one of my sites that occurs when Grid Plus is the only active plugin. This is the site that displays the grid nicely, but the images don’t show an overlay and they aren’t clickable. Jetpack is not currently active on this site.

UPDATE: I deactivated all plugins again, and found some inconsistencies:

Both of my sites would not display any grid images when Jetpack was activated.

In one site your plugin conflicts also with Explanatory Dictionary. It works just fine without that plugin and I can change that plugin to another.

My other site is presenting another problem. When I deactivate all plugins except yours the photos and grid displays but there is no overlay and the images aren’t clickable (the source of those grids is all posts). There are no plugins that appear to conflict except Jetpack. When Jetpack is activated the images will appear, but they aren’t clickable.

It doesn’t make sense to see different results on the two sites when everything is deactivated except your plugin, but that is the case.

• This reply was modified 7 years, 2 months ago by suitsjen.
• This reply was modified 7 years, 2 months ago by suitsjen.

I don’t know if you will see this, but apparently the page was cached. There is still a conflict with Yoast SEO. It only happens when I hit the view button on my post after editing it.

• This reply was modified 7 years, 2 months ago by suitsjen.

Thank you for you response. I isolated it to Yoast SEO, uninstalled and reinstalled Yoast and it seems to work fine.

It worked perfectly! Thank you!

Thanks so much for responding! You saved me many more hours!

That was it. Isn’t UTF-8 the default? I didn’t know it could be changed without going into the code. I went to general settings and it was an option showing UTF-6 as the current character set. Once I set it to UTF-8 the option disappeared and I was able to run the scan without errors.

Any thoughts on why that was changed?

Thank you!

Thanks for the link. Sorry I didn’t catch it before posting.

Thanks so much for the direction on this, Jason. I’ll go see what I can find.

The developer is in the Central time zone. My client and I are also in the Central time zone. I hired him on Elance. He has done a few minor jobs for me. One other had a strange problem, a similar situation on a, but I didn’t lose much there so I didn’t look at it as closely.

Another bit of evidence. The email (pasted in initial post above) that confirmed the reset was sent at Wed, Aug 5, 2015 at 4:42 AM. I was not awake that late on that night.

Just got this from the hosting company:

Checking the cPanel access logs shows that there was one cPanel access between the 26th of June and the 10th of August. The server logs contain no FTP information for the dates you specified, none at all on the server for that matter.

I note that Softaculous has one installation recorded, but automatic backup was not used.

Which MySql Database is your newsite configured to use?

Apparently, there are 4 databases, and I assume one is for the original site, but is there a reason there would be 3 others? I have no idea which is which. I’m out of my area here.

I hired a developer to create a new install of WP and theme in a subdirectory so I could work on it. He didn’t work out, but he was paid in full (extra, in fact). I really don’t like to jump to conclusions, but …

Thanks for the info Jason AND for the process of how you found it. Very helpful. My client wouldn’t have done it, but I did hire a developer to install WP and the theme in that directory. I can’t imagine he’d be so malicious. Yeesh. I’ll see if I can see the PHP log.

HostPuma: Thanks for your response.

I can’t imagine how the client could have done it. He never accesses through his cPanel or messes with ftp or files other than through the WP admin panel. Is there even a way to “reset” the install of WP from the admin panel?

How would I know if the site had been hacked? Can you refer me to an post, or person who could help me check that out?

Host company is not helpful and doesn’t keep any backups.

As for me doing backups – I know. Lesson learned. This is pretty painful. There was a lot of work in this site.