Suman Dhar

Hi @dmlkkc,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustrating experience you had with SureTriggers. We aim to make our product as clear and user-friendly as possible, and it sounds like we missed the mark in your case.

The issue you encountered with the error message is concerning, and we’re committed to investigating this further to prevent others from having a similar experience. To help us assist you better, could you please share more details about the automation you were trying to set up?

You can share the details of your use case or setup with us on our support forum, or if you prefer, you can email us at [email protected]. Please include a link to this review or post so we can reference your experience directly.

We truly appreciate your input and would love the opportunity to turn your experience around. Thank you for considering giving us another chance to meet your automation needs.

Best regards,
Suman Dhar

Hello @lukasweichselbaum

We are unable to review this issue closely from the provided details.

Could you send us an email at [email protected] and include the link to this topic? This will help us move things along more effectively.

Feel free to share any extra details that could speed up our response.

Looking forward to hearing from you.

Regards,
Suman

Hello @fernandot / others,

Thanks for letting us know about the issue. We’re on it and talking to our developer’s team.

I’ve sent it to our developers right away, and we’re planning to have an update ready by tomorrow morning.

Regards,
Suman Dhar

Hello @incevent72

Sorry for the delay in getting back, as our team were reviewing the issue.

After carefully reviewing the information you provided i.e. https://www.webpagetest.org/video/compare.php?tests=231002_BiDcM3_3MG-r:3-c:0, including the performance metrics for your website, we have identified some crucial findings:

We analyzed your website’s Core Web Vitals metrics, specifically the Cumulative Layout Shift (CLS), for both mobile and desktop devices. Here are the results:

Mobile Devices: We observed a Cumulative Layout Shift (CLS) of 0.072, which is within an acceptable range and should not significantly impact user experience.

Desktop Devices: Remarkably, there was no recorded Cumulative Layout Shift (CLS) issue on desktop devices, indicating a seamless user experience for desktop users.

Based on these findings, it appears that the CLS on mobile devices is relatively low and unlikely to cause substantial problems. Additionally, the desktop experience is excellent with a CLS of 0.

However, to ensure we thoroughly address any potential concerns and provide you with the best assistance, we kindly request that you provide us with any additional context or details related to the issue you mentioned. This will enable our support team to take a closer look at your specific situation and ensure that everything is running optimally.

Regards,

Suman

Thank you for the confirmation, @migaweb !! ??

Hello @bondweb

I hope you’re doing well. We recently released an update, version 2.0.1, which includes a fix for the issue you encountered. We kindly request you update the plugin on your end and let us know if it resolves the problem.

If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re here to assist you.

Thank you for your cooperation, and we appreciate your patience throughout this process.

Hello @readysteadywebsites / @mselrosa

I apologize for the inconvenience caused by the recent update.

Our development team is actively investigating the issue and working on a hot-fix update to address it promptly. We appreciate your patience in the matter.

If you encountered any specific errors or have additional details regarding the problem, please feel free to share them with us at [email protected]. Kindly mention this support topic in your email, so we can provide you with appropriate assistance. We will be able to provide a development version to assist if necessary to confirm at your end.

Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Hello @lucklocal_tx / otheres,

Apologies for the inconvenience!

Our development team is actively investigating the issue and working on a hot-fix update to address it promptly. We appreciate your patience in the matter.

If you encountered any specific errors or have additional details regarding the problem, please feel free to share them with us at [email protected]. Kindly mention this support topic in your email, so we can provide you with appropriate assistance. We will be able to provide a development version to assist if necessary to confirm at your end.

Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Hello @bondweb / @arminsyon

I apologize for the inconvenience caused by the recent update.

Our development team is actively investigating the issue and working on a hot-fix update to address it promptly. We appreciate your patience in the matter.

If you encountered any specific errors or have additional details regarding the problem, please feel free to share them with us at [email protected]. Kindly mention this support topic in your email, so we can provide you with appropriate assistance. We will be able to provide a development version to assist if necessary to confirm at your end.

Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Hello @danos5d5

I apologize for the inconvenience caused by the recent update.

Our development team is actively investigating the issue and working on a hot-fix update to address it promptly. We appreciate your patience in the matter.

If you encountered any specific errors or have additional details regarding the problem, please feel free to share them with us at [email protected]. Kindly mention this support topic in your email, so we can provide you with appropriate assistance.

Thank you for bringing this to our attention, and we look forward to resolve this soon.

Hello @tschumacher / @estudiobla

We released an update 4.1.5 to fix this issue, can you update and let us know if that helps.

Here’s the link to the changelog – https://wpastra.com/changelog/astra-theme/

I hope that helps.

Hello @arshadsameemdeen

We released an update 4.1.5 to fix this issue, can you update and let us know if that helps.

Here’s the link to the changelog – https://wpastra.com/changelog/astra-theme/

I hope that helps. ??

Hello @abhisheksharma8789 / @ww_hoax

We released an update 4.1.5 to fix this issue, can you update and let us know if that helps.

Here’s the link to the changelog – https://wpastra.com/changelog/astra-theme/

I hope that helps.

Hello @jeremyvibe / others,

We have released an fix for this issue in our latest update 4.1.5. Please update to the latest version and let us know if that works.

Have a great day ahead! ??

Hello @slash2012

Please go ahead and update to the latest version 4.1.5 of the Astra theme which was released yesterday.

Here’s our changelog – https://wpastra.com/changelog/astra-theme/

I hope that helps. Once the issue is fixed, please mark the topic as resolved.

Regards,

Suman