Suman Dhar

Hello @ensof

Glad to hear that the issue has been fixed!

We will be ensuring such an issue is not repeated. And we appreciate everyone’s patience and understanding.

Have a great day and week ahead. ??

Hello @chargeup

We are sorry for the inconvenience caused!

And thank you for the feedback, we take your feedback seriously, and has been shared with the concerned Astra’s Testing team.

We have released an update with version 3.3.3 of the Astra theme that should resolve this issue.

I hope that helps.

Hello @sobydesign

Sorry for the inconvenience caused!

Please confirm, if you are on the latest version 1.5.9 of the Elementor – Header, Footer & Blocks Template to see if the issue persists.

I hope that helps. Looking forward to hearing from you.

Hello @javifelices

So glad to hear about your experience with the Starter Templates plugin.

And thank you for the review and ratings. Much appreciated! ??

Hello @canadaic

Glad to hear that you are happy with our service. ??

If there’s anything else we can help you with regarding the Pro plugins, please reach out to us through our Support Portal as the Forum guidelines do not allow us to comment or discuss the same on forums.

Hello @mikedes,

I’d request you to check whether any plugins installed might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-One, and check whether the issue persists. If yes, then it is not the theme that is causing the error.

2. Deactivate all plugins temporarily and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems. Here is a video that explains the process. If you’re concerned the debugging process might break your website, you can take a quick backup of your website, as explained in this video.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello @livetechy

We are not sure if we have fully understood your question.

Could you please provide more details about your requirements? If you could provide some screenshots, a video, or some more details, that would help greatly.

Also, could you please provide a reference URL where you have applied schema from our plugin?

Looking forward to hearing from you.

Regards,
Suman ??

Hello @europraid

That’s strange!

As we can see the tickets opened have been duly responded to for the ticket opened on 24th March and for the new ticket on 1st April. The tickets were opened from – organisation@e*******fr

Please check your inbox or junk folder for any emails from [email protected]

Also, please whitelist us our email ID.

I hope that helps. Looking forward to hearing from you.

Regards,
Suman

Hello @bamia

Please refer to the solution, mentioned in this thread if the issue still persists.

I hope that helps. ??

Regards,
Suman

Hello @ohliza

It seems that there is a PHP module missing. That is “ctype_xdigit”
?
Please refer to this screenshot- https://a.cl.ly/wbuwk6J9
?
For some reason, your host decided to set up PHP without this core function. Unfortunately, you’ll have to contact the host to re-enable it for you.
?
I hope that helps. Do let me know if you have any further queries.

Regards,
Suman

Hello @europraid

This is Suman here from the Astra team.

Sorry for the inconvenience caused. We take every bug report and requests on a serious note.

Regarding the ticket opened, probably we are unable to track the same. Can you open a ticket for the Pro concern by emailing us directly from your registered ID to support@ bsf[dot]io or you can reach out to us through our Support Portal – https://wpastra.com/support/open-a-ticket/

Looking forward to helping you out quickly.

Hello @locker17

The ticket ID – # 522189 and you can check your inbox for a response from [email protected]

Feel free to get back to us and we shall help you out quickly.

Looking forward to hearing from you.

Perfect!

Glad to hear that it helped. ?? Have a great day and weekend ahead!

Hello @pmmueller

Please try updating to the latest version and using the filter and let us know if it helps. ??

Looking forward to hearing from you.

Hello @bozzmedia

Currently, the option to remove this button can be achieved by using the filter mentioned here.

And thank you for the feedback we would check the feasibility to hide it from the Settings page.

Regards,
Suman